Divisional PP Coverage Frequently Asked Questions

Divisional Protection Plan Frequently Asked Questions

GENERAL

Q: Why launch divisionally branded protection plans?

A: For a number of reasons:

Divisional currently does not have a branded protection plan offering; The General Motors Protection Plan is an Ally product.

Divisional branded protection plan they can trust because it

enables them to:

 Get service under the Plans at over 4,000 GM dealers  Have work performed by trained Service technicians

 Have work completed using Genuine GM Parts that meet the performance standards that are appropriate for their Divisional.

 Enhance customer service retention  Increase fixed operations profitability  Increase new and used vehicle repurchase opportunities  Ultimately, improve dealership and brand loyalty

Q: What products are currently available and/or planned for the future?

A: The Divisional Protection Plan, Divisional GAP and Divisional Tire and Wheel are available now. In addition the My Auto Protection Plan, GAP and Tire and Wheel products will be available for you to offer on your non GM products that may be sold on your used car lots. Other finance and insurance products will be available in the future.

Q: What is the Divisional Protection Plan?

A: The Divisional Protection Plan is a vehicle service contract available for sale to customers with the purchase of both new and used vehicles.

For more information, refer to either the New Vehicle Plans or Used Vehicle

Divisional PP FAQS 4-11-13

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