ServiceCatalog FY15-16

TABLE OF CONTENTS

About The Service Catalog ..................................................................................................................................................... 3 E-MAIL SERVICE ............................................................................................................................................................................ 4 Network Access .............................................................................................................................................................................. 5 Telecom/VOIP................................................................................................................................................................................. 7 Lync messaging ............................................................................................................................................................................. 9 Desktop Support Services ........................................................................................................................................................10 Leasing/Rollout............................................................................................................................................................................12 Storage Area Network ...............................................................................................................................................................14 Enterprise Server Support.......................................................................................................................................................15 IP Video Surveillance .................................................................................................................................................................16 IT Security.......................................................................................................................................................................................17 Public Safety Technology Support........................................................................................................................................19 Custom Software Development .............................................................................................................................................21 Web Services .................................................................................................................................................................................22 Geographic Information Systems..........................................................................................................................................23 Enterprise Asset Management ...............................................................................................................................................25 Enterprise Solutions...................................................................................................................................................................27 Appendix A: Information Technology Fee Schedule ......................................................................................................30 TIER I MONTHLY CHARGES ...............................................................................................................................................30 ADDITIONAL FEES .................................................................................................................................................................32 Appendix B : Secured and Public Wireless Locations...................................................................................................33 Secured Wireless Locations “Intersections”.....................................................................................................................36 Appendix C : severity level definitions.................................................................................................................................37

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City of Greensboro

FY 15-16 IT Service Catalog