CBC Federal Credit Union Online Banking eGuide

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Online Banking eGuide

Published by Murphy & Company, Inc. 13610 Barrett Office Dr. St. Louis, MO 63021 www.mcompany.com

© 2009-2015 Murphy & Company, Inc. Microsoft, Microsoft Money, Windows and Internet Explorer are registered trademarks of Microsoft Corporation. Firefox is a registered trademark of the Mozilla Foundation. Quicken is a registered trademark of Intuit, Inc. Macintosh is a registered trademark of Apple Computer, Inc. Adobe Reader are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. © 2012 Portions of this guide are written by Q2 eBanking. Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author/ publisher, nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

Welcome

We work hard to provide our customers with the financial tools they need to achieve the goals in life that matter. One of those important tools is Online Banking. Our Online Banking system is designed for ease of use. Whether you access it from your desktop, tablet or smart phone, it looks and functions the same across all devices. It is full of powerful features that make it easy to keep track of your finances. We invite you to take a moment to learn more about the anytime, anywhere convenience of Online Banking with CBC Federal Credit Union.

Table of Contents

General Information Security.................................................................................................4 Logging In...........................................................................................8 Home.....................................................................................................9 Messages...........................................................................................10 Messages & Alerts Alerts...................................................................................................11 Security Alerts..................................................................................12 Transactions Account Details...............................................................................13 Online Activity.................................................................................14 Funds Transfer..................................................................................16 Person to Person Transfer............................................................17 Add an External Account.............................................................18 Verify an External Account..........................................................19 Bill Pay Overview ...........................................................................................20 Create a Payee..................................................................................21 Make a Manual Payment..............................................................22 Search Bill Pay..................................................................................23 Edit or Cancel Pending Transactions......................................................................................24 Getting Started................................................................................25 Navigation.........................................................................................26 Pay Someone New..........................................................................27 Schedule a Single Payment.........................................................28 Include Invoice Reference............................................................29 Setup Auto Pay................................................................................30 Expedited Payment........................................................................33 Modify Biller Details.......................................................................34 Quick Reference Panels................................................................35 Reports...............................................................................................36 Alert Preferences.............................................................................37 Categories..........................................................................................38

Additional Features Stop Check Payment......................................................................39 e-Documents....................................................................................40 Statements........................................................................................41 Check Reorder..................................................................................43 Order Checks....................................................................................44 Personal Finance Manager..........................................................45 Mobile Mobile RDC Enrollment................................................................46 Mobile Deposits..............................................................................47 Text Enrollment...............................................................................48 Settings Security Preferences......................................................................49 Account Preferences......................................................................50 Locations Branches and ATMs........................................................................51

General Information

Security

By following our tips, Online Banking at CBC can be a safe and efficient method for handling your banking needs. For additional security tips, visit www.cbcfcu.org. User Identification and Password Security starts at your computer. Never share your Login ID or password with anyone. Make sure your password is hard to guess by combining random numbers and letters instead of using your birth date, pet’s name or other personally identifiable choices. Secure Sockets Layer Encryption We use Secure Sockets Layer (SSL) encryption, a trusted method of securing internet transactions. This technology scrambles data as it travels between your computer and CBC, making it difficult for anyone to access your account information. Secure Access Code You need a Secure Access Code to access your accounts when you log into Online Banking with CBC for the first time or the first time from any new device. This code is delivered to you via email, phone call, or SMS text message. You can opt to have your device registered so that you do not have to complete the Secure Access Code process the next time that you access CBC’s Online Banking system from that same device. If you delete the security certificate or “cookie” that recognizes your device as previously registered, you will need to request another Secure Access Code.

Online Banking Safety Tips: • Ensure your web browser, operating system, anti-virus software, and other applications are current and support 128-bit encryption. • Memorize your passwords and change them regularly. • Exit your CBC Online Banking session when finished. • Do not leave your computer unattended when logged in to Online Banking. • Do not use public computers or unsecured WiFi when accessing. • If you receive an error when logged in to your account, report the error to a customer service representative at 805-988-2151.

General Information

Security

CBC will never send unsolicited emails asking you to provide, update, or verify personal or confidential information via return email. If you receive an email inquiry allegedly from CBC, please report the incident to a customer service representative as quickly as possible. To mitigate the risk of online fraud and identity theft, your first and best protection is awareness. Phishing Phishing is an online scam tactic that is used to lure users into unknowingly providing personal data, such as credit card information or Login IDs and passwords. Using realistic-looking emails and websites, this tactic attempts to gain the trust of unsuspecting targets and convince them that vital information is being requested by a vendor they may already have a relationship with, such as their financial institution. Identity Theft It is important that you are aware of the dangers of identity theft. Identity theft can occur when criminals find a way to steal your personal or other identifying information and assume the use of that data to access your personal accounts, open new accounts, apply for credit, purchase merchandise, and commit other crimes using your identity. Logging Off As a secure practice, you should log off your Online Banking session with CBC before you close out of your session, or anytime you walk away from your computer. For additional security, CBC will log you out automatically due to inactivity or when your CBC session reaches the maximum time limit. Fraud Prevention Tips: • Do not open email attachments or click on a link from unsolicited sources. • Avoid completing email forms or messages that ask for personal or financial information. Do not trust an email asking you to use a link for verification of login or account details. • Monitor your account transactions for unauthorized use. • Shred old financial information, invoices, charge receipts, checks, unwanted pre-approved credit offers, and expired charge cards before disposing of them. • Contact the sender by phone if you are suspicious of an email attachment.

General Information

New Enrollment

1. Type www.cbcfcu.org into the address bar on your browser. Go to the Online Banking Login box on the Home Page and click Enroll . 2. This opens the Online Banking new enrollment account verification screen. Enter all the required information. It will be verified by comparing this information to the current contact information in our system. When finished, click Submit Enrollment . If you need to update your contact information, please call us during our business hours at 805-988-2151. 3. A new browser window will open congratulating you for having successfully enrolled in Online Banking. Make note of your temporary password, you will need it to log in to Online Banking with CBC and complete the enrollment process. Follow the Click Here link instructions to be directed to the Home Page again. 4. Enter your newly created Login ID and click Login . In the new screen, enter your temporary password and click Login . 5. You will be directed to a page where you will select the delivery method of your Secure Access Code. This page will display the contact information on file for your account. Select either the phone, text message, or email option that will enable CBC to reach you immediately with your one-time Secure Access Code. If the contact information we have on file is inaccurate or out-of-date, you cannot proceed further. Please contact us at 805-988-2151 to update your contact information. 6. When you receive your six-digit Secure Access Code, enter it on the access code screen and click Submit . The Secure Access Code is valid for only 15 minutes. If it expires before you use it, you must request a new one. If you close the login screen and then receive the code, follow the above steps again and instead select “I already have a Secure Access Code” . 7. Once your access code has been accepted, you will be asked if you would like to register your device. If you register your device, you will not have to request a new Secure Access Code when you use that device in the future. 8. Review the Welcome First Time User screen, which presents a PDF link of the Online Banking Services Agreement. Please click the link to view the agreement. Read and acknowledge that you agree to the conditions by clicking I Accept . 9. A view-only online profile screen will appear for your review. It will be grayed- out and you cannot make any changes at this point. However, please note any contact information that you would like to change in the future. Once you have accessed Online Banking, you will be able to use the Address Change screen to make corrections. Click Submit then OK to continue. 10. Now you can change your password. Use your temporary password as your old password. For your protection, you will need to create a password that meets the stated security criteria. Click Submit . When the pop-up window appears, click OK to confirm. 11. Congratulations! You are now logged in to Online Banking with CBC

General Information

Current Banking Users

1. Type www.cbcfcu.org into the address bar on your browser. In the Online Banking Login box on the Home Page and enter your current Login ID and click Login . If you have forgotten your Login ID, please contact us at 805-988-2151. 2. Do not enter your password when the next screen comes up. Instead, select “I am a new user” . 3. You will be directed to a page where you will select the delivery method of your Secure Access Code. This page will display the contact information on file for your account. Select either the phone, text message, or email option that will enable CBC to reach you immediately with your one-time Secure Access Code, then click Submit . If the contact information we have on file is inaccurate or out-of-date, you cannot proceed further. Please contact us at 805-988-2151 to update your contact information. 4. When you receive your six-digit Secure Access Code, enter it in the access code screen and click Submit . The one-time access code is only valid for 15 minutes. If it expires before you use it, you must request a new one. If you close the login screen and then receive the code, follow the above steps again and instead select “I already have a Secure Access Code” . 5. Once your access code has been accepted, you will be asked if you would like to register your device. If you register your device, you will not have to request a new Secure Access Code when you use that device in the future. 6. You will then be prompted to change your password. For your protection, you will need to create a password that meets the stated security criteria. When finished, click Submit . 7. A view-only online profile screen will appear for your review. It will be grayed- out and you cannot make any changes at this point. However, please note any contact information that you would like to change in the future. Once you have accessed Online Banking, you will be able to use the Address Change screen to make corrections. Click Submit , then OK to continue. 8. You are now presented with a copy of the Online Banking Services Agreement. Read and acknowledge that you agree to the conditions by clicking I Accept . 9. Congratulations! You are now logged in to Online Banking with CBC.

General Information

Logging In

Once you have enrolled as a New User, and logged into Online Banking at least once, follow these steps for subsequent logins.

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1. From Online Banking’s Online Banking login box, enter your Login ID and Password . Click Log In . 2. Forgot your password? Simply enter your Login ID, leave the Password field blank, and click on the Forgot Password? option. Click Log In .

Should I register my device? If this device is a “private” device where you have exclusive access, you may want to register your device to have it recognized for future logins to save time. We do not recommend registering a public device where other people could have access to the same computer, for example, at a public library. Logging Off As a secure practice, you should log off your Online Banking session with CBC before you close out of Online Banking, or anytime you walk away from your computer. For additional security, CBC will log you out automatically due to inactivity or when your Online Banking session reaches the maximum time limit.

General Information

Home

The Home Screen will give you an overview of all of your accounts at CBC displayed in a comprehensive list with available balances conveniently in one place. To View an Overview of Your Accounts:

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1. For account transaction history, click the account name to view the Account Details screen. View transaction details by clicking the transaction. 2. You can scroll through the account summaries by clicking Next or Previous at the bottom of the summary box. 3. Click the edit button and you will be directed to Account Preferences where you can modify the nickname of accounts as well as the order in which they appear. The print button will print a quick summary of your current available funds in all accounts.

4. Need an action done in a hurry? In the top right corner, you will notice options for easy access tools. These Quick Action options allow you to swiftly transfer money and view the money manager.

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General Information

Messages

Our message center allows you to communicate securely with your Credit Union. Check here for your alerts, replies to your inquiries and Credit Union communications. To View Messages:

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Click on the Messages tab. 1. Messages are listed on the left side of the screen. Click the message that you would like to read and the entire message will appear on the right. 2. Delete or reply to a message in the upper right corner of the message. 3. Create a new message by selecting New Conversation . 4. Messages automatically expire after a certain period of time has passed. A message can be saved indefinitely by clicking this box.

Messages & Alerts

Alerts

You can create and manage alerts to remind you of important dates, warn you about the status of your accounts, and when certain transactions occur. When you create an alert, you specify the conditions that trigger the alert as well as the delivery option to receive that alert. All alerts will automatically be sent to your Online Banking account via Secure Messages, regardless of the additional delivery preferences you have chosen. To Edit Alert Delivery Preferences: You can create specific Date, Account, History, Insufficient Funds, Transaction, and Security Alerts and edit their delivery methods. Delivery methods include: • Secure Message within Online Banking • Email • Phone Call • SMS Text Message To Set Up new Alerts:

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Click on the Alerts tab. 1. To create a new alert, click the New Alert drop-down button. Choose the kind of alert that you wish to create from the drop-down. A new screen will appear where you can enter the necessary information. Be sure to click Save when finished. 2. To view the alerts for each category, click the the category header. 3. You can easily toggle an alert On/Off without deleting the alert by toggling the Enabled button. 4. To view or change details of an already-existing alert, choose the Edit link on the right end of the alert you would like to edit. Be sure to click Save after you change any alert details.

Messages & Alerts

Security Alerts

Security Alerts allow you to enable specific alerts to keep you informed of changes to your account and Online Banking profile. Alerts can be delivered via Secure Message within Online Banking, email, SMS text message, or phone call. To Edit Security Alerts and their Delivery Preferences:

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Click on the Alerts tab, click on Security Alerts . 1. To activate or deativate an alert, click the On/Off button that corresponds with the appropriate alert. 2. To edit delivery preferences, click the Edit Delivery Preferences link at the top. These changes will apply to all Security Alerts. 3. Enter the information for your preferred delivery method. 4. Click Save when finished. 5. If an alert is grayed out, you are not able to edit or disable this alert.

Transactions

Account Details

To View Account Details:

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From your Home Page , click on an account for more information. 1. For account transaction history, click the account name to view the Account Details screen. View transaction details by clicking that transaction. 2. If you click on the description of a specific transaction, you will see more details like the elements a multi-faceted deposit. You can then click a single element of this deposit for more information like the image of a check or deposit slip. 3. You can choose to print only this transaction or click Ask about transaction to send a secure message to CBC. 4. If you choose to Show Filters , you will be able to sort out particular transactions to view, export or print. 5. Once you’ve made your selections, click Apply Filters . 6. Click Print to print your filtered transactions. 7. You can also Export your filtered selection when working from your computer.

Transactions

Online Activity

The Activity Center contains pending and processed transactions initiated within online banking such as funds transfers. The Activity Center does not include transactions that you make by other means such as ATM or debit card transactions or payments from within Bill Pay – these types of transactions are shown on the Account Details page once they are processed and clear your account. To View Online Transactions:

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Click on the Activity Center tab. 1. You can choose to view Single Transactions or Recurring Transactions by clicking on the appropriate tab at the top. 2. Click on a transaction to view more details. 3. Click Show Filters for additional search options. 4. You can search transaction descriptions by typing a word or phrase in the text bar and clicking Search . 5. Select Actions to perform additional functions like to Copy a transaction or choose Inquire to compose a Secure Message to CBC.

Transactions

Online Activity

The Activity Center shows transaction activity initiated through Online Banking with CBC. Depending on the type of account and access, you can review, approve and cancel unprocessed transactions. Whether single or recurring transactions, you can view debits/credits and verify the status, type, amount, account and date of your online activity. To View Online Transactions:

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Click on the Activity Center tab. 1. You can choose to view Single Transactions , Recurring Transactions , or Deposited Checks by clicking on the appropriate tab at the top. 2. Click on a transaction to view more details. 3. Click Show Filters for additional search options. 4. Click Apply Filters when you are satisfied with your filter criteria. 5. Select Actions to perform additional functions like to Copy a transaction or choose Inquire to compose a Secure Message to CBC.

Transactions

Funds Transfer

Online Banking enables you to transfer funds between your own CBC accounts quickly and easily. To Transfer Funds:

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Click on the Funds Transfer tab. 1. Select the accounts that you wish to transfer funds From and To using the drop- down menus. 2. Enter the dollar amount and date to process the transaction. 3. (optional) If you wish to setup a recurring transaction, click the checkbox Make this a recurring transaction . New input fields will appear and you will need to specify the frequency and date range for this transaction. You can choose to make this transaction Repeat Forever by checking the box under frequency. 4. When you have finished entering all of the needed information, select Transfer Funds . 5. If successful, a screen with an overview of your transaction will appear. All funds transfers will appear in the Activity Center whether immediate or future dated. You can view them at this time or click Close and review at your convenience.

Note

You can view or cancel unprocessed transactions by accessing the Recurring Transfer tab within the Activity Center.

Note Note

Transactions

Person to Person Transfer

With the Member to Member Transfer feature, you can send money to any CBC member. You can also conveniently link to this account for deposit purposes only. To Send Money to a CBC customer:

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Click on the Member to Member Transfer tab. 1. Choose whether you will be making a Single Transfer or whether you would like to Link Account for future use. 2. For a Single Transfer , use withdraw funds from. If you wish to include a description to go with your transfer, do so in the provided box. 3. Enter the information for the person you wish to receive the funds. 4. Click Submit . 5. If you would like to link the drop-down to choose the account you wish to

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this account for future use. Click Link Account at the first window; fill out the requested information and click Submit .

Transactions

Add an External Account

In order to transfer funds to an account outside CBC, you must first enroll the new external account. This will ensure the ability to make fund transfers to the outside account by integrating it into one, simple location. To Add an External Account

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Click on the Add External Account tab. 1. Enter the Account Number and the financial institution’s Routing Number in the spaces provided. These numbers can be located towards the bottom of a paper check. 2. From the drop-down menu, choose the Account Type . 3. Click Continue . You should then receive micro deposits in 2-3 business days deposited to the external account to show the process has been initialized. Once you see that you have received these deposits, go to the Verify External Account tab to enter the amounts and activate your external account.

Transactions

Verify an External Account

Once you have made a request to add an external account, check the history of that account and locate the two “micro” deposits that have been made. You will then be asked to provide those amounts which will verify the ability to make transfers and prove ownership of the outside account. To Verify an External Account:

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Click on the Verify External Account tab. 1. To begin, click Submit . You will be directed to a new window. 2. Select the Account you would like to verify. 3. Enter the amounts of the micro deposits that you see in your external account. 4. Click Submit .

Bill Pay

Overview

What is more reassuring than being in control of your finances? Staying in control of your bills! Online bill payment with CBC allows you to stay on top of your monthly finances with the utmost ease and turn-key efficiency whether you are accessing your account from a computer or a smart device. Free yourself from the hassle of writing checks and the clutter that comes with traditional means of paying bills. Having your bills linked to your CBC account is a quick and easy alternative to paying your bills online at the sites of each individual biller. The first time that you click the Bill Payment tab, you will be asked to choose an account to use within Bill Pay and to accept the terms and conditions. When you log into Online banking from a mobile device, you will see the following List/Grid view. When you access Bill Pay from a computer, you will be directed to the Advanced Bill Pay Section seen on Page 24. New Bill Pay Features:

Grid View

List View

Getting Started with Advanced Bill Pay: Click on the Bill Pay tab to begin managing your bills online. Click the Advanced dropdown to view your payees, pending payments, and bill history regarding your online account with CBC.

Bill Pay

Create a Payee

The person or company to whom you are sending funds is known as the payee. A payee can be almost any company or person you would send a check, like a utility company, a cable TV provider or even a lawn care service. It may be convenient to set up a payee to receive payments on a regular basis. To Create a Payee:

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Click on the Bill Payment tab. 1. Click the dropdown and choose Add a Payee . 2. Fill out the required information regarding the payee, then click Save . 3. You will get a confirmation screen that your payee has now been created and added to your payee list.

Bill Pay

Make a Manual Payment

Once you set up your payees, it’s easy to pay your bills quickly. When you click on the Bill Payment tab you will see all of the existing payees you have established so far. To pay a bill, simply find your payee and fill out the payment information beside the name. To Make a Payment:

Click on the Bill Payment tab. 1. Select the payee that you would like to pay. 2. Click the account from which you would like to send a payment. 3. Enter the amount of payment and the delivery method, click Save . 4. Choose the date to complete the transaction. 5. After you have verified the information, click Send Payment . 6. You will get a confirmation 10 1 2 3 4 5 6 7 8 9

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screen that your payment has been scheduled, click Close .

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Bill Pay

Search Bill Pay

Here you can quickly pay bills by searching payees by name, last payment date, scheduled payment or status. To Search Your Bill Pay History:

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Click on the Bill Payment tab. 1. You can view Pending or Processed transactions on the right side panel. 2. In any view, you can search your previous Payees using the Search bar. 3. In List view , you can sort by headers. Simply click the arrow next to the desired category. 4. In Grid view , to see payment history for a specific Payee, select See Payment History on the bottom of the grid of the chosen Payee. 5. To access additional screens, click the Advanced drop-down, and then Visit Bill Pay Site .

Bill Pay

Edit or Cancel Pending Transactions

You can see all Pending and Processed transactions listed on the right-hand panel.

To Cancel a Pending Transaction:

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Click on the Bill Payment tab. 1. You can view only Pending or only Processed transactions by selecting the appropriate button on the right-hand panel. 2. You can see the Pending payments marked as scheduled in green under the Status header. 3. To edit payee information, like address or phone number, click the icon. 4. To cancel a pending payment, click the appropriate line item in the right-hand panel. 5. A new screen will appear. Click Cancel Payment . You should see a confirmation screen to show that this action is completed.

Bill Pay

Getting Started

With Bill Pay, you can conveniently make one-time payments or set up auto payments so that you do not have to remember to complete a transaction each month. It is easy to set up national billers to pay your phone bill or credit cards, as well as pay the lawn maintenance company.. The first time that you click the Bill Payment tab, you will be asked to choose an account to use within Bill Pay and to accept the terms and conditions. To Get Started with Bill Pay:

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Click on the Bill Payment tab. Click the Advanced drop-down to access Visit Bill Pay site.

1. The first time that you log in to Bill Pay, you will be prompted to use the Biller Setup Assistant to conveniently enter all of your billers at the same time, or go directly to Pay Bills . 2. In the Biller Setup Assistant , you can add a national biller by simply clicking the name on the left. 3. On the right, the account number, category, and next due date can be entered. 4. When all of the information for this biller has been entered, click Save . This process can be repeated for all bills that you want to enter at this time. 5. To add a person or business not listed, enter the name and click Add . 6. At any time, you can exit and start paying bills. The Biller Setup Assistant can always be accessed through the Quick Reference side panels.

Bill Pay

Navigation

There are many ways to search and process your monthly payments. Below are some quick access tools to get the job done as efficiently as possible. To Navigate Bill Pay:

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Click on the Bill Payment tab. Click the Advanced drop-down to access Visit Bill Pay site.

1. All billers are displayed at the top with information about scheduled payments. 2. You can choose how to view your billers by clicking the drop-down next to Organize by or View . 3. Billers can be temporarily shown or hidden by clicking Show/Hide billers in the All drop-down, and checking/unchecking the box on the right. Be sure to click Save changes . 4. Billers can be easily searched by entering criteria in the search bar. 5. Quick links to Approvals , Multi Pay and Single Pay make payments easy.

Bill Pay

Pay Someone New

Adding a payee or a biller is easy with our Bill Pay system. In no time you will be sending payments locally or nationally. To Add a Person or Business to Pay:

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Click on the Bill Payment tab. Click the Advanced drop-down to access Visit Bill Pay site. 1. Click the Pay Someone New link located at the top of the page. 2. Simply click on a company name to add a national biller. 3. For local businesses or individuals, enter the name of the company on the right. 4. When adding a national biller, fields like the account number will need to be populated. Click Confirm . 5. When adding a person or local business to pay, a new screen will open for you to enter additional information. Click Confirm . 6. When a person or business has been successfully added, a confirmation screen will appear. You can choose to set up auto-pay or add reminders about this bill. 7. Click Pay this biller or Add another biller .

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Bill Pay

Schedule a Single Payment

There are many options to automate your bill payment. If you would rather set up and send payment for each bill manually, or if you have a situation where you need to make a one-time payment, follow the instructions below. To Schedule a Single Payment:

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Click on the Bill Payment tab. Click the Advanced drop- down to access Visit Bill Pay site. 1. Click the biller for which a payment needs to be added. 2. Choose the Pay from account and include other details like category if desired. 3. Enter the date manually or use the convenient calendar feature. 4. Adding a note or memo

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is easy. Notes are visible to only account holders, and Memos will be seen by the biller.

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5. Click Pay this Bill . 6. Double-check the

payment details in the Preview screen, then click Confirm .

7. In the confirmation screen, click Close .

Bill Pay

Include Invoice Reference

The invoice feature is to include a reference when you are paying a bill. So that when a payment is made to a company that has sent an invoice, an invoice reference number can be imprinted on the payment. To Add an Invoice Reference to a Payment:

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Click on the Bill Payment tab. Click the Advanced drop-down to access Visit Bill Pay site. 1. Click the transaction that for which an invoice reference needs to be added. 2. Clicking the Add Invoice link. 3. Within the new information, enter the invoice number and a description of the payment, if desired. 4. Additional invoices can be added by clicking Add Invoice . 5. Choose Pay this Bill or Cancel .

Bill Pay

Setup Auto Pay

Staying on top of bills is made easier with Auto Pay. You can choose to setup recurring payments at varied intervals for each bill. Setting up a recurring payment takes only a few moments, and saves you time from not entering a payment each time a bill is due. You can also choose to receive a reminder of the pending bill instead. To Setup Auto Pay:

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Click on the Bill Payment tab. Click the Advanced drop-down to access Visit Bill Pay site. 1. After successfully creating a person or business to pay, you can choose to set up auto-pay by selecting the link Set up auto-pay . 2. In the new screen the amount, starting date, and repetition can be designated. 3. Choose Save or Don’t Save . 4. A new screen will appear confirming your Auto-Pay Options . Click Close . 5. If you would prefer to manually process the payment each month, you can Add a reminder so that you will receive a notification when this payment is due.

Bill Pay

Modify Auto-Payment

Even after you have set up a payment, you have the ability to edit or cancel your payment up to the time it begins processing. This convenient feature gives you the freedom to change the way you make your payments. To Modify or Delete an Auto-Payment:

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Click on the Bill Payment tab. Click the Advanced drop-down to access Visit Bill Pay site. 1. Click the auto-pay transaction that you need to change or cancel. 2. Click Modify Auto-Pay link in the Options drop-down. 3. In the Auto-Pay Options window, modify the criteria. 4. Auto-Pay can be disabled for this biller by clicking Turn Off Auto-Pay . 5. Choose Save or Don’t Save .

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Bill Pay

Schedule Multi Payments

Free yourself from the hassle of writing checks and the clutter that comes with traditional ways of paying bills. Multi-Pay is a quick and easy alternative to paying your bills online at the websites of each individual company. To Schedule Multiple Payments:

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Click on the Bill Payment tab. Click the Advanced drop-down to access Visit Bill Pay site. 1. Click Multi Pay located at the top of the page. 2. Click the View drop-down to modify the date range visible.

3. Simply enter the $ Amount and the specific Deliver By date for each bill. 4. Be sure to add notes, memos or choose to pay it faster by clicking the links. 5. Biller information can be changed by clicking the drop-down next to the name. 6. Click Confirm all payments after you have reviewed all transactions.

Bill Pay

Expedited Payment

Sometimes you need to pay a bill faster than the typical bill payment cycle. With expedited bill payment, you can send money overnight. Our Fee Schedule outlines possible fees associated with an expedited transaction. To Expedite a Payment:

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Click on the Bill Payment tab. Click the Advanced drop-down to access Visit Bill Pay site. 1. Click the Auto-Pay transaction that you need to expedite. 2. Click Need to Pay it Faster? link in the Options drop-down, or within the bill payment screen. 3. In the Expedited Payment window, specify the amount and other criteria. 4. Click the checkbox to confirm that you agree with the Terms and Conditions as well as any applicable fees, then click Continue . You will be presented with a new window confirming a successful transaction.

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Bill Pay

Modify Biller Details

Biller information can be quickly modified if the need arises.

To Modify or Delete Biller Details:

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Click on the Bill Payment tab. Click the Advanced drop-down to access Visit Bill Pay site. 1. Click the transaction associated with the biller whose information you need to modify. 2. Choose Modify or Delete in the Options drop-down. 3. If Modify is chosen, a new window

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will open where information can be easily changed, including the default category or contact information of the biller.

4. Choose Cancel or Confirm .

Bill Pay

Quick Reference Panels

Quick Reference Side Panels provide easy access to bill pay’s most used tools and features. To Utilize the Quick Reference Side Panel:

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Click on the Bill Payment tab. Click the Advanced drop-down to access Visit Bill Pay site. 1. Bill Pay Activity Panel shows all pending payments. Date ranges can be specified for streamlined viewing. 2. Bill Pay Spending Report shows the amounts spent in each Category. 3. Bill Pay Calculator is a tool that shows the balance after all bills are paid. 4. Helpful Resources is a library of tools that make managing and analyzing your spending habits simple.

Bill Pay

Reports

You can receive a detailed overview of your spending habits, helping you better manage your finances by running a series of regular reports. You can view them on your computer or you can download them locally to your hard drive. To Create or Run a Report:

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Click on the Bill Payment tab. Click the Advanced drop-down to access Visit Bill Pay site. 1. Click on the Helpful Resources panel. Select Reports . 2. Choose to Create or Modify a report. 3. Be sure to specify a unique report name, frequency, and criteria. 4. Choose Save or Cancel . 5. Reports can be downloaded and saved locally. Click the Download drop-down and choose the file type. 6. Click Close when finished.

Bill Pay

Alert Preferences

Set up alerts to notify you of changes to your security preferences or status updates to your payments. This is an easy way to keep in touch with what is happening with your accounts. To Manage Alert Preferences:

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Click on the Bill Payment tab. Click the Advanced drop-down to access Visit Bill Pay site. 1. Click on the Helpful Resources panel. Select Alert Preferences . 2. Choose which email format is best for receiving the alert. 3. Select or deselect reasons to receive alerts. 4. Choose Save or Don’t Save .

Bill Pay