Facility Maintenance Process Maps

City of Raleigh Public Utilities Department Facility and Vehicle Fleet Maintenance Business Process Maps

Table of Contents

Reactive Maintenance Request

Facility Maintenance Customer 5210-Facility Maintenance Start

Creates request vis phone, e-mail, and in person.

Receive request and add to Spreadsheet

Perform immediate corrective action

Assess for complete repair

Within scope of work

Perform Repair or Install

High Priority

Yes

Notify Requester

No

No

Contractor Procurement Process

Close job on spreadhseet

Assess if Necessary

End

Within scope of work

Yes

Schedule Work

No

Contractor Procurement Process

Proactive Maintenance Request

Facility Maintenance 5210-Facility Maintenance Start

Determine PM Schedule

Check materials, tools and PPE

Perform PM (Checklist)

Reactive Repair

Issues Present

Yes

No

Log and complete on Speadsheet

Check materials, tools and PPE

End

Daily Inspection

Facility Maintenance 5210-Facility Maintenance Start

Perform Morning Walkthrough -Security -Observable Function

Reactive Maintenance

Find Issue

No

No

End

Proactive-PM

Vehicle Fleet Staff Supervisor/Employee VFS 5210 Vehicle Fleet Start

Contact supervisor for each group of vehicle

Receive list of PM due from VFS

Create Work Order in FASTR

Finish Work Order in FASTR

Review list

Perform PM

Supervisor schedules and/or brings truck to shop

Close Work Order

End