Strategic Service Institute Spring 2018

Empirical knowledge, practical tools and strategic insights to compete – and win – through service excellence

Strategic Service Institute How can you maximize the impact of each customer and employee? How can you deliver the service experiences your customers seek? How can you align your organization around your customers’ needs?

Spring 2018 Module 1 • March 5 – 7, 2018 Module 2 • March 7 – 9, 2018 March 5 – 9, 2018

Center for Services Leadership

McCord Hall, W. P. Carey School of Business Arizona State University, Tempe Campus wpcarey.asu.edu/institute

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