2019-2020 Purchasing Guide Volume 2

CONTACT INFORMATION

WE’RE HERE TO HELP Our dedicated team is standing by and ready to support you. From account and ordering help to requests and questions regarding our services, the answer you need is just a phone call or email away.

OPENING A NEW ACCOUNT IS EASY Email us at fmaccountservices@hdsupply.com or apply online at hdsupplysolutions.com . APPLY FOR A QUICK CHARGE ACCOUNT Go to hdsupplysolutions.com/credit to apply. PAYMENT OPTIONS For more information on making payments online, visit www.hdsupplysolutions.com/electronicinvoicing .

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PHONE ORDER HOURS (MONDAY – FRIDAY) Pacific 4 A . M . - 5 P . M .

Mountain 5 A . M . - 6 P . M . Eastern 7 A . M . - 8 P . M . Closed the following dates: May 27, July 4, September 2, November 28 and 29, December 25, 2019, and January 1, 2020. ORDERING INFORMATION Phone 1.877.610.6912 En español 1.800.511.5652 Online hdsupplysolutions.com Fax 1.877.219.8526 Central 6 A . M . - 7 P . M .

SERVICE

PHONE

FAX

EMAIL

Account Changes/ New Accounts

fmaccountservices@hdsupply.com (Subject Line: New Accounts) invoicecopies@hdsupply.com (Subject Line: Credit Billing)

1.800.798.8809

1.800.283.8883

Credit Billing/Payments

1.800.798.8888

1.800.930.4930

Fabrication Services

1.866.455.8907

1.866.455.8903

fmfabrications@hdsupply.com

Government Bids Team

1.866.455.8924

1.858.831.2687

hds-fmbids@hdsupply.com

Installation Services

1.866.455.4798

1.866.455.8923

installationservices@hdsupply.com

Product Returns

1.866.455.8901

For our returns policy, visit hdsupplysolutions.com/terms

Product Support

1.800.431.3302

1.800.511.6534

fmproductsupport@hdsupply.com

1.800.431.3015, ext. 12465

customercare@hdsupply.com (Subject Line: Training)

Professional Training

1.866.688.8655

fmrenovationadmin@hdsupply.com (Subject Line: Renovations)

Renovation Services

1.800.431.3002

1.888.293.1649

Special Orders/Quotations

1.877.610.6912

1.877.219.8526

fmspecialorders@hdsupply.com

Warranty Information

1.800.782.4154

1.844.312.2172

fmwarrantysolutions@hdsupply.com

Website Help

1.877.694.4932

1.800.859.8889

customercare@hdsupply.com

WANT TO SHARE YOUR COMMENTS? Contact our Voice of the Customer department, and let us know what’s on your mind. Call 1.800.644.3006 , fax 1.877.884.4575 , or email advocate@hdsupply.com .

III

hdsupplysolutions.com

Introduction