Cima, CA-2015

Telephone Access Program (Relay)

To use the provider of your choice or for additional Information.

Relay Provider Phone Numbers AT&T Hamilton Relay

To Reach Either Provider, Dial:

All Callers

711

TTY

1-800-735-2929

1-866-660-4288

1-800-855-7100

Voice

1-800-735-2922

1-866-461-4288

1-800-855-7100

VCO (Voice Carry Over)

1-800-735-2929

1-866-660-4288

1-800-855-7100

HCO (Hearing Carry Over)

1-800-735-2929

1-866-660-4288

1-800-855-7100

STS (Speech to Speech)

1-800-854-7784

1-866-988-4288

1-800-855-7300

ASCII

1-866-660-4288

1-800-855-7100

Customer Service

1-866-934-4288

1-877-632-9095

All Callers E N G L I S H S P A N I S H TTY Voice VCO (Voice Carry Over) HCO (Hearing Carry Over) STS (Speech to Speech) ASCII Customer Service

711

1-800-855-3000

1-866-288-1311

1-800-855-7200

1-800-735-2922

1-866-288-1677

1-800-855-7200

1-800-855-3000

1-866-288-1311

1-800-855-7200

1-800-855-3000

1-866-288-1311

1-800-855-7200

1-800-854-7784

1-866-288-7504

1-800-855-7200

1-866-288-1311

1-800-855-7200

1-866-985-4288

1-877-419-8440

How to Contact the California Telephone Access Program (CTAP) Call Center: Tel Numbers

voice telephone. Although existing 800 numbers will re- main in effect, implementation of 7-1-1 dialing nationwide will make it easier to use TRS, especially if you are trav- eling from state to state. How does the TRS work? Either the TDD or voice telephone user can initiate the 7- 1-1 call. By dialing 7-1-1, you will reach a TRS center communications assistant. The assistant sets up a con- nection between the TDD caller and the telephone user and “relays” the discussion by typing in the voice con- versation and speaking the text message. All calls are handled with total privacy. Now you can dial 7-1-1 to reach the TRS 24-hours-a-day, every day. There is no charge for dialing 7-1-1 and local calls are free. Long distance calls are billed as if you had dialed the number directly through TRS. You can also use the existing toll-free 800 numbers to reach the TRS. The 800 numbers to reach the TRS can be obtained on their website at http://ddtp.cpuc.ca.gov or TDD users may call 1-800-735-2929 or by calling Ponderosa Customer Care Center at 1-800-682-1878. Please note that 7-1-1 is only to be used to reach the TRS. For EMERGENCIES you should continue to use 9-1-1.

Mailing Address P.O. Box 30310

1-800-806-1191 (English) 1-800-949-5650 (Spanish)

Stockton, CA 95213

1-800-806-4474 (TTY) email: customercare@ddtpca.org

Now It’s Even Easier to Reach the TRS

The Telecommunication Relay System is even easier to reach… just dial “7-1-1.” Since October 1, 2001 the Fed- eral Communications Commission (FCC) requires all telecommunication companies to provide three-digit 7-1- 1 dialing for access to the Telecommunications Relay Service (TRS). Customers will be able to dial 7-1-1 for TRS assistance from any wireless, wire-line, or pay telephone. TRS provides a communications link between people with hearing or speech disabilities using a Telecommuni- cation Device for the Disabled (TDD) and people who use

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