SOMFY - Annual financial report 2018

04 MANAGEMENT BOARD MANAGEMENT REPORT

This year, investment in training focused on initiatives likely to help the Group achieve its transformation objectives, in order to act in a more agile, prompt and simple way both collectively and individually, and to support cooperation and performance. Consequently, the strategic skills-development guidelines chosen for 2018 and linked to two of our strategic drivers (Stronger on operational excellence, Better Together) and training specific to different job profiles are as follows: Training specific to different job profiles = 38,224 hours, i.e. 50% of training hours Develop technical skills: – regulatory: GDPR, ● technology: robotisation/mechanisation (RS100 motor ● redesign, new international logistics Iines), IT tools/software: new ERP, Salesforces, JIRA, CREO, ● Inventive, Office 365, changes in job profiles/organisations: analytics, KNX, courses ● on IPRE including technical activities, Sales and incoming/outgoing calls, supply chain, project managers. Stronger on operational excellence = 10,694 hours, i.e. 14% of training hours Quality 1- Continue to develop products and provide quality customer service: main actions: Customer Satisfaction Academy, 8D, fault tree, ● FMECA. Working methods 2- Improve the performance of teams by learning about working methods such as project-based work: sample actions: easyproject, agile methodology, Access ● System Platform (characterisation of developments), systems architecture.

Integration 3- Welcoming new employees and provide them with all key information for working at Somfy: sample actions: product training, onboarding programme. ● Better Together = 27,291 hours, i.e. 36% of training hours Management 1- Continue to provide managers with professional training to help them support and develop their teams in a constantly changing environment: main actions: Leadership and Management Academy, ● Leadership 1 Fair Manager, Labour Law for Managers. Health and Safety 2- Safeguard the physical and mental health of employees: main actions: correct use of extinguishers, electrical ● accreditation, transportation of hazardous materials, chemical hazards, psychosocial hazards, recycling. Intercultural 3- Enable employees to contribute to projects efficiently and with confidence (for example: SO!One, production line transfers) and subjects they may have to handle in a foreign language with people of different cultures (for example: Group suppliers, subsidiaries, factories): main actions: English, how to work effectively with the ● Chinese/Tunisians/Polish. Expert job profile 4- Support the development of the expert job profile at Somfy: main actions: train the trainers, act across the company. ● Somfy Spirit 5- Support the transformation of the Somfy Spirit, strengthen teams: main actions: teambuilding, act across the company, ● interpersonal communication.

Operational Excellence Better Together Job Competencies

38,224

27,291

18,673

14,008

10,694

8,223

5,758

4,464

3,663

3,765

3,381

2,143

1,889

1,744

1,510 1,954

1,234

894

977

598

765

258 4

304

France

Germany

Central and Eastern Europe

Northern Europe Southern Europe, Middle East and Africa

Americas

Asia-Pacific

Total

33

SOMFY – ANNUAL FINANCIAL REPORT 2018