Cisco IP 7960 Phone Help.fmb

Chapter 3 PlacingaCall andOtherBasicPhoneTasks

MakingConferenceCalls

HowCall ForwardingWorkswithYourVoiceMailSystem

Here are twoquestions that youmight have about using call forwardingwithyour existing voicemail system:

If I cannot answer acall that I have forwarded toanother number,will thecall get re-routed tomy voicemail system? Yes—as long as the forwarded call is not picked up by a person or amechanical answeringmachine.Althoughcall forwarding sends an incomingcall intended for your Cisco IPPhone to another number, your Cisco IPPhone does not relinquish the forwarded call unless the call is answered (in other words, picked up by a person or amechanical answeringmachine). Your Cisco IP Phone considers a forwarded call “unanswered” after a certain number of rings. Unanswered, forwarded calls are redirected to your voicemail system (if one is available). Can Iusecall forwarding tosendmycallsdirectly tovoicemail,without ringingmydesk topphone? Yes. Follow the procedure in the “SettingUp Call Forwarding onYour Phone” section on page 3-8 and enter the pilot number for your voicemail systemwhen you get to Step 3. The pilot number is the number that youwould normally dial to access your voicemail messages remotely (from a home phone or mobile phone, for example). If you do not know your pilot number, ask your system administrator to provide it.

MakingConferenceCalls

YourCisco IPPhone supports conference calls, enablingyou to talkwithmultiple parties at the same time.

This section covers the following topics: • Placing a Conference Call, page 3-10 • Conference Call Tips, page 3-10 • Meet-Me Conference Calls, page 3-11

Cisco IPPhone 7960 and 7940SeriesUser Guide

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