OREN-J_October_2013

Oregon Real Estate News-Journal Official Publication of the Oregon Real Estate Agency

Volume 67, Number 2, October 2013

CE Audits Start with October Renewals Gene Bentley, Real Estate Commissioner T he Oregon Real EstateAgency will be conducting continuing education record audits, start- ing with the October 2013 active license renewals.

Continuing Education Required for All Ac- tive License Renewals........................ 7 Home Rescue Program Helps Struggling Homeowners....................................... 8 Agency Investigation Leads to Arrests in Timeshare Fraud................................. 9 Timeshare Resale Fraud....................... 9 Administrative Actions......................... 10 Agency Staff Changes........................ 12 The Governor signed SB 23 into law on May 16, 2013, and it became effective July 1, 2013. TheAgency has provided a summary be- low, but all licensees and interested parties are encouraged to read the entire bill. Please see Changes to License Law , page 2 Forms to the Agency. Continuing education requirements can be found on the Agency’s website. Licensees who fail to comply with an audit request, refuse to participate, or provide inac- curate or false information may face disci- plinary action. This can include a reprimand, suspension, or revocation of the license. All licensees have been responsible for maintaining their own continuing education records since January 1, 2011. If you are missing continuing education records, it is suggested you contact your continuing edu- cation providers directly for assistance.

Audit participants will be ran- domly selected from all active real estate license renewals completed in the previous month. This includes broker, principal brokers and property man- ager licensees. Licensees chosen for the audit will sub- mit all their certificates of attendance and completed Continuing Education Record

Commissioner Gene Bentley

Changes Made to License Law The Oregon Legislature passed Senate Bill 23 during the 2013 regular session. The bill, submitted by the Oregon Real Estate Agency, improves the readability of Or- egon Revised Statute chapter 696 as well as clarifies the responsibilities of real estate licensees.

IN THIS ISSUE

Oregon Real Estate Agency 1177 Center St.NE Salem, OR 97301 (503) 378-4170 (503) 378-3256 Fax www.rea.state.or.us

Legislation Affects Real Estate and Landloard-Tenant Laws.......................4 Disclosure Pamphlet Rules Filed...........6 Agency Must Be Notified of E-mail Changes..............................................6 Out-of-State Broker Exam Scores No Longer Accepted..................................6 Advanced Practices Required for New Brokers and Property Managers..........6

Property Management Agreements A property management agreement is • now defined as a written contract be- tween a real property manager and the owners of rental real estate. A real estate property manager can only • engage in the management of rental real estate for an owner if there is a signed property management agreement. Areal estate property manager that enters • into a property manager agreement is bound by the affirmative duties set out in ORS 696.890. These include: To deal honestly and in good faith. ° ° To disclose material facts known ° ° by the property manager and not apparent or readily ascertainable to the owner. To exercise reasonable care and ° ° diligence. To account in a timely manner for ° ° all funds received from or on behalf of the owner. To act in a fiduciary manner in all ° ° matters relating to trust funds. To be loyal to the owner by not tak- ° ° ing action that is adverse or detri- mental to the owner’s interest. To disclose in a timely manner to the ° ° owner any existing or contemplated conflict of interest. To advise the owner to seek expert ° ° advice on matters that are beyond the property manager’s expertise. To maintain as confidential all in- ° ° formation from or about the owner, Changes to License Law Continued from page 1

except under subpoena or court order, even after the agency relation- ship ends.

Unlicensed Employees Assigned Property Management Duties Principal real estate brokers and licensed real estate property managers managing rental real estate may assign an employee not licensed by the Oregon Real Estate Agency to help carry out certain duties. The delegation of duties must be in writing. The principal real estate broker or property manager is responsible for the employee’s actions. Duties for unlicensed employees are limited to: Negotiating rental or lease agreements. • Checking tenant and credit references. • Physically maintaining the real estate. • Conducting tenant relations. • Collecting the rent. • Supervising the premises’ managers. • Discussing financial matters relating to • management of the real estate with the owner. Receiving and disbursing trust funds • in a client’ trust account under ORS 696.241. Identify Responsible Licensee Aspecific, named principal real estate broker or licensed real estate property manager must be in charge of a registered business name. This responsibility includes: Notifying the Agency of all the busi- • ness’s opened and closed Clients’ Trust

Editor ’s Note: A “real estate property manager” is defined as any real estate li- censee (real estate broker, principal real estate broker or licensed real estate property manager) who is engaged in the management of rental real estate. See ORS 696.010 for more in- formation.

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Continuing Education Provider Requirements Upon request of the Real Estate Com- missioner, a certified real estate continuing education provider must provide records within 15 business days after the date of the request. Clients’ Trust Accounts All clients’ trust accounts must be • opened and maintained in a federally insured bank in Oregon. Principal real estate brokers and licensed • real estate property managers who man- age rental real estate must open at least one clients’ trust account. A principal broker who receives or • handles trust funds and does not deposit the trust funds in an escrow account must open and maintain a clients’ trust ac- count. A principal broker or property man- • ager who deposits money into a clients’ trust account must be responsible for managing that account until owner- ship is transferred to another principal broker or property manager. Addition- ally, the Oregon Real Estate Agency must be notified within 10 days of the transfer.

Accounts within 10 business days. (This is done in eLicense. See Managing Your Business in eLicense for more informa- tion.) Notifying the Agency of changes in the • responsible property manager or princi- pal broker. Maintaining the correct physical address • of the registered business name with the Agency. (TheAgency must be notified of any address change before the business moves. Address changes are completed in eLicense. See Managing Your Busi- ness in eLicense for more information.) Maintaining the business’s record with • the Office of the Secretary of State. Registering any branch offices with the • Agency. Doing Business with a Registered Business Name The law clarifies that if a principal real es- tate broker or a licensed real estate property manager has a registered business name, any real estate licensee associated with the principal broker or property manager must conduct all professional real estate activity under the registered business name.

Editor’s Note: Prin- cipal brokers and property managers conducting real estate activity under their individual license names must also noti- fy the Agency within 10 business days of the opening or clos- ing of any clients’ trust accounts.

Oregon Real Estate Board December Meeting

The Oregon Real Estate Board’s next regularly scheduled general meeting is Mon- day, December 2, 2013 in Salem.at the Oregon Real EstateAgency office. Meetings start at 10:00 a.m. Time is set aside for members of the public to comment on matters not on the agenda. The Board may choose to place such matters on the agenda for future meetings. The Oregon Real Estate Agency is located at 1177 Center St NE, Salem, OR 97301.

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Legislation Affects Real Estate and Landlord-Tenant Laws

Oregon Capitol Building by David Gn

In addition to Senate Bill 23 (see “Changes Made to License Law,” page 1), the Oregon Legislature passed other laws of interest to real estate licensees and escrow agents. The Oregon Real Estate Agency has provided summaries and links to the full text of the laws below. The Agency cannot answer questions about these laws. Refer any questions about these laws to your lawyer or legal counsel. Senate Bill 91 Effective 1/1/2014 Made significant changes to the Oregon Residential Landlord and TenantAct (Oregon Revised Statutes chapter 90). Renters Insurance: Landlords and prop- erty managers can now require a tenant to have renter’s insurance before accepting their application. Rules and exceptions apply. Screening and EvictionCriteria: The bill

makes changes to the rental criteria that that can be used to deny applicants. Past eviction filings that were dismissed and arrests that did not result in convictions or are over five years old cannot be considered when evaluating a tenant’s application. Landlords can still screen for criminal histories with drug-related crimes, person crimes (robbery, hate crimes, violent crimes, etc.), sex offenses, financial fraud, or any crime that would affect the property, health, safety, or peaceful living of the resi- dents, the landlord, or the property manager. Non-Compliance Fees: Tenants who violate a landlord’s written rules and policies can be charged with fees for not complying with the rules or policies. Certain notice re- quirements must be met. Landlords cannot charge a fee and terminate tenancy under the same non-compliance offense. Landlords also cannot deduct non-compliance fees from a tenant’s rent payment.

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Senate Bill 200 Effective 1/1/2014

House Bill 2639 Effective 7/1/2014

Establishes a process for a holder of water right for agricultural use to certificate their portion of an original water right permit as they become eligible. The new permit would carry forward all conditions from the original permit and would not release any permit holders from obligations under the original permit. Senate Bill 610 Effective 6/26/2013 Federal law states that dogs and miniature horses must be allowed as assistance animals. Senate Bill 610 adopts federal law that de- fines assistance animals as dogs or miniature horses. BOLI can make rules allowing other animals to be considered service animals. Service animals must be leashed or harnessed unless the devices interfere with the service animals’ work. Only limited inquiries are allowed by staff members about service animals. A staff person may ask if it is a service animal and, if it is, what service it provides. No ques- tions about a persons’ disability or requir- ing documentation is allowed. An owner can only ask a service animal to leave the premises if the animal is out of control or not housebroken.

A landlord can no longer refuse to rent to prospective tenants based on their use of Section 8 vouchers or any other form of housing assistance. The bill also established the Housing Choice Landlord Guarantee Fund, which provides financial assistance to landlords to reimburse for damages caused by tenants using Section 8 vouchers. Prohibits owner of foreclosed residential real estate from neglecting the property while vacant. If the property is neglected, the local government can fix issues associated with neglect and then attach a lien to the property to recover costs. House Bill 2662 Effective 6/6/2013

House Bill 2824 Effective 1/1/2014

Clarifies that towers can tow a vehicle without contacting the owner if the vehicle violates a prominently posted no parking sign that warns that parking is prohibited 24 hours a day.

House Bill 3172 Effective 1/1/2014

Amends and expands the disclosures that a seller of real property must make regarding any on-site septic system.

House Bill 2131 Effective 4/2/2013

House Bill 3301 Effective 1/1/2014

Makes the identities of buildings and building owners involved in bed bug treat- ments confidential.

Allows an owner of a lot in a planned community or an owner of a unit in a con- dominium to install and use an electric vehicle charging station for personal, non- commercial use.

House Bill 2417 Effective 1/1/2014

Increases property filing and recording fees from $15 to $20 to raise funds to pro- vide housing assistance to veterans and their families.

House Bill 3489 Effective 6/18/2013 Operational 9/17/2013

House Bill 2524 Effective 1/1/2014

Limits escrow agents’ exemption from licensing requirements in instances where escrow agents provide debt management services, money transmission services or ser- vices to debt management services providers that must be licensed.

Clarifies that a real estate licensee who manages rental real estate is exempt from construction contractor licensing when per- forming work on a property under a property management agreement.

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Disclosure Pamphlet Rules Filed

Out-of-State Broker Exam Scores No Longer Accepted As of October 1, 2013, the Oregon Real Es- tate Agency no longer accepts national sec- tion scores of broker license examinations passed in other states. License applicants who apply on or after October 1, 2013 must take and pass both the state and national sec- tions of the Oregon broker license exam. For more information about the broker license exam, please read the PSI Candidate Information Bulletin. All licensees are required by law to main- tain current mailing and e-mail addresses with theAgency. Failure to update either ad- dress within 10 days of a change may result in administrative action. Agency Must Be Notified of E-Mail Changes The Oregon Real Estate Agency uses e-mail as its main form of communication to real estate licensees.

Final amendments to OAR 863-015-0215, the InitialAgency Disclosure Pamphlet rule, were permanently filed effective October 1, 2013. The amendments to the rule specify the contents of the Initial Agency Disclosure Pamphlet, define “first contact,” and provide for how pamphlets are delivered to potential clients. The exact wording of the pamphlet is not in the rule; the rule simply lists the required content of the pamphlet. The Agency has posted a sample Initial Agency Disclosure Pamphlet on its website that complies with the requirements found in rule. Editor’s Note: A licensed real estate bro- ker or principal real estate broker is required to give a copy of an Initial Agency Disclosure Pamphlet to each consumer the broker will represent. The pamphlet describes the legal relationship between a broker and the con- sumer when the broker acts as the consumer’s “agent.”

Advanced Practices Course Required for New Brokers and Property Managers All active licensees must compete 30 hours of continuing education from certified continuing education providers, including the 3-hour Law and Rule Required Course (LARRC), before they renew their licenses. But new brokers and property managers must take specific courses for their first license renewals. Brokers renewing their active licenses for the first time must complete the 27-hour Broker Advanced Practices (BAP) course in addition to the 3-hour LARRC. Property managers renewing their active licenses for the first time must complete the 27-hour Property Manager Advanced Practices (PMAP) course in addition to the 3-hour LARRC. Read “Continuing Education Required for All Active License Renewals” for more information on continuing education for active licensees.

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Continuing Education Required for All Active License Renewals

Record Keeping Requirements for All Active Licensees Real estate brokers, principal brokers and property managers must keep their own records of continuing education. All certificates of attendance and a com- pleted Continuing Education Record form must be kept for three years after the active license renewal date for which the continuing education hours were used. Licensees are required to provide cop- ies of the certificates of attendance and/ or the Continuing Education Record form upon request by the Agency. Do not send certificates of attendance or the Continuing Education Record form to theAgency unless the Agency asks for them. Inactive Licensees Licensees are not required to complete continuing education for inactive license renewal. Within the two years prior to reac- tivating a license, the licensee must complete at least 27 hours of continuing education and the three-hour LARRC.

All real estate licensees need to take 30 hours of continuing education during the licens- ing period before an active license renewal. Licensing periods generally run two years, but first-time license renewals can be as short as 13 months. Courses must be taken from Certified Continuing Education Providers. Brokers and Property Managers Renewing Active for First Time Brokers and property managers must com- plete an advanced practices course and the Law and Rule Required Course (LARRC) to renew their active license for the first time. See “Advanced Practices Course Required for New Brokers and Property Managers” on page 6. Brokers, Principal Brokers and Property Managers Renewing Active (Not a First-Time Renewal) Principal broker, brokers and property managers must complete the 3-hour LARRC course and at least 27 hours of eligible con- tinuing education for each license renewal.

Editor’s Note: The L a w a n d R u l e s Requ i r ed Cour se (LARRC) is a specific course. The content of LARRC is approved by the Oregon Real Estate Board. Only three-hour courses called “Law and Rule Required Course” offered by certified continuing education providers will count toward the LARRC requirement.

Editor’s Note: The Oregon Real Estate Agency will be con- ducting continuing education record au- dits, beginning in No- vember for October license renewers. See “CEAudits Start with October Renewals” on page 1.

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Oregon Housing and Community Services launched a new program under the Oregon Homeownership Stabilization Initiative (OHSI) aimed at homeowners struggling with their mortgage payments. The Home Rescue Program is available statewide.. For up to one year, the Home Rescue Program loans as much as $20,000 to ap- plicants to help pay their monthly mortgage bills. Some homeowners may qualify for up to an additional $10,000 under the program if they are behind on payments. The Oregon government expects to keep roughly 2,500 homeowners away from foreclosure using this system. OHSI offers many means of financial aid for homeowners, and real estate licensees may wish to familiarize themselves with these programs to help their clients avoid foreclosure. If you are a licensee and you know someone who may qualify for the program, you can recommend they apply for OHSI if they: Home Rescue Program Helps Struggling Homeowners Currently earn less than 120% of state • median income, based on household size Currently earn at least 10% less than • they earned in in either 2011 or 2012 Live in a one-unit, single-family • dwelling (condos and townhomes are eligible) Have an unpaid principal balance less • than their county’s FHA loan limit Are not in active bankruptcy • Do not own any other residential • property Applying is simple and user-friendly. OHSI’s website has an in-depth eligibility questionnaire and detailed steps for enter- ing the program, including a video guide that explains the process. For more information, read the official news release, or visit the OHSI website to learn more.

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Agency Investigation Leads to Arrests in Timeshare Fraud

The Federal Trade Commission (FTC) brought formal charges against Universal Timeshare Sales Associates (UTSA) for committing timeshare resale scams. Philip Johnson, an investigator for the Oregon Real Estate Agency broke the case while investigating complaints from time- share owners in several states across the nation. His research pointed to an Oregon business address, which turned out to be a mail drop for a group based in the Domini- can Republic. After a thorough investiga- tion, he gave his findings to the FTC.

The FTC launched a nationwide and international mass arrest in June against UTSA and similar groups. Mr. Johnson’s efforts led to the firm being shut down, its owners indicted, and its assets frozen. More importantly, his report cut the amount of time the FTC needed to conduct its own investigation. The FTC was able to act be- fore UTSA could cause more damage. Read more about the case in the FTC’s official press release.

Timeshare Resale Fraud - How it Works

Timeshare resale fraud has become increasingly common and effective. Financially strapped timeshare owners are looking to sell their timeshares to get out from under the burden of timeshare maintenance fees. The scammers take advantage of owners’ desperation by seemingly offering them what they want for a “fee.” There are four steps to most cases of timeshare resale fraud: Contact. A timeshare owner lists their timeshare for sale and receives a call 1. from a company or firm saying they have a buyer lined up. Fees. Before the company can sell the timeshare, they ask for payments from 2. the owner in advance – filing fees, closing costs, maintenance fees, etc. Avoidance. The closing date passes and the timeshare is unsold. After sev- 3. eral days of missed phone calls and excuses, the company is evasive on its promise to sell the timeshare. Loss. In actuality, the buyer never existed. By the time the seller finds out, 4. it is too late; they have lost hundreds, sometimes thousands, of dollars they cannot reclaim in fake “fees.” Not all timeshare resale services are scams. Timeshare reselling in Oregon requires a broker or principal broker license. Real estate licensees must follow Oregon Revised Statute chapter 696 and 94.940 when selling timeshares located in Oregon. For more information about timeshare resale fraud, visit the Federal Trade Com- mission’s website.

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The Agency is required by Oregon Real Estate License Law to publish disciplinary actions. A list of those actions are listed below. The final order for each action can be viewed by clicking on the named individual. Please note, there are individuals with real estate licenses that may have similar or the same names as those listed below, even in the same market area. If you are in doubt if an individual listed here is someone you know or with whom you are working, please contact the Agency for verification. Finally, please note that stipulated settlements do not necessarily reflect all the factual violations initially alleged by the Agency, and the sanction(s) may have been adjusted as part of the negotiation process. Such settlements may not, therefore, directly compare in severity/sanction with other cases. Administrative Actions January 1, 2013 through September 9, 2013

REVOCATIONS Mark Nored (Springfield) Principal Broker, #950600322. Stipulated final order effective January 24, 2013. Andrew Kelly (Happy Valley) Principal Bro- ker, #850600344. Default final order effective March 15, 2013. Elizabeth Zuanich (West Linn) Broker, #930600141. Stipulated final order effective April 30, 2013. Barbara Willard (Corvallis) Property Man- ager, #951100011. Default final order effective August 6, 2013. SUSPENSIONS Pamela Pacey (Sweet Home) Principal Bro- ker, #910700221. Default final order effective July 9, 2013 until such time as Pacey is in good standing with the Oregon Department of Revenue. REPRIMANDS Kenneth Collins (Grants Pass) Principal Broker, #881100132. Stipulated final order effective January 7, 2013. April Rose (Damascus) Principal Broker, #200701305. Default final order effective January 7, 2013.

Sanford Jones (Camas, WA) Property Man- ager, #200505190. Stipulated final order ef- fective February 19, 2013. Deborah Harrison (Portland) Broker, #200603047. Stipulated final order effective March 15, 2013. Tod Breslau (Portland) Broker, #200204192. Stipulated final order effective April 15, 2013. ShannonMotter (Hillsboro) Principal Broker, # 200002158. Stipulated final order effective May 7, 2013. Judith Shortt (Hillsboro) Principal Broker, #990700027. Stipulated final order effective May 14, 2013. Angela Sutton-Crouch (Lake Oswego) Prin- cipal Broker, #200308097. Stipulated final order effective June 14, 2013. Scot t Musser (Pasco, WA) Broker, #201106086. Stipulated final order effective July 22, 2013. Tim Stuart (Canby) Principal Broker, #990200191. Stipulated final order effective July 22, 2013.

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CIVIL PENALTIES

licensed activity. Michael McLain (Albany) Principal Broker, #780403481. Stipulated order dated Septem- ber 9, 2013 issuing a $100 civil penalty for one 30-day period of unlicensed activity. Unlicensed Activity Sonali De Saram (Ashland) Unlicensed. Order to cease and desist and notice to levy civil penalty datedMay 8, 2013 issuing a $500 civil penalty for unlicensed activity Joseph Neiswender (Klamath Falls) Unli- censed. Stipulated order dated June 17, 2013 issuing a $600 civil penalty for unlicensed activity. Bryce Hansen (Wisconsin) Unlicensed. Stipu- lated order dated July 31, 2013 issuing a $500 civil penalty for unlicensed activity. Escrow Chicago Title Company of Oregon, Escrow Agent, #201004072. Stipulated final order dated January 30, 2013 issuing a $2,500 civil penalty. First American Title Company of Oregon (Portland) EscrowAgent, #850600257. Stipu- lated final order dated June 28, 2013 issuing a $3,325 civil penalty. Pacific Title Company (Gearhart) Escrow Agent, #950200302. Stipulated final order dated June 28, 2013 issuing a $1,000 civil penalty.

Expired - Late Renewals Civil penalties for late renewals are computed using each 30-day period as a single offense. The civil penalty for the first 30-day period can range from $100-$500, with each subsequent 30-day period ranging from $500-$1,000. (ORS 696.990) Janet Myers (Portland) Property Manager #970900182. Default order dated September 9, 2013 issuing a $9,500 civil penalty for unlicensed activity. JohnKnudtson (Portland) Broker #200706111. Stipulated order datedAugust 21, 2013 issuing a $100 civil penalty for one 30-day period of unlicensed activity. Marlan Baidenmann (Bend) Broker #200512098.Stipulated order dated March 22, 2013 issuing a $100 civil penalty for one 30-day period of unlicensed activity. Randy Combes t (Fl or ence ) Broke r #201002045. Stipulated order dated August 23, 2013 issuing a $100 civil penalty for one 30-day period of unlicensed activity. AudreyCook (Redmond)Broker #880400031. Stipulated order datedAugust 27, 2013 issuing a $100 civil penalty for one 30-day period of unlicensed activity. Amy Moore (Central Point) Principal Broker #921100233. Stipulated order dated August 12, 2013 issuing a $100 civil penalty for one 30-day period of unlicensed activity.

Jack Palmer (Tigard) Principal Broker #920300303. Stipulated order dated August 28, 2013 issuing a $1,100 civil penalty for three 30-day periods of un- licensed activity. Andrew Bryan (Baker City) Broker, #200803225. Stipulated order dated September 3, 2013 issuing a $1,100 civil penalty for three 30-day periods of un-

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Agency Staff Changes Laurie Skillman accepted a position at the Oregon Department of Veterans’ Affairs in September after eight years as the Agency’s Land Development Manager and Rules Co- ordinator. Ms. Skillman will serve as ODVA’s Senior Policy Advisor.

in property management, and has been a licensed real estate broker. Deanna Hewitt was promoted from an In- vestigator/Auditor to a Compliance Special- ist 3. She began performing the new duties in August 2013. Ms. Hewitt will direct the compliance efforts of the Agency (includ- ing public inquiry, compliance reviews, and mail-in clients’ trust account audits). She will also assist the Regulations Manager with incoming compliance reviews and serve as lead-worker for the Financial Investigators. Carolyn Kalb accepted a move from the Agency’s Education Division to the Regu- lations Division. Ms. Kalb will continue to work with licensees completing the voluntary compliance reviews. She will also assist in evaluating complaints and completed inves- tigations. Through this evaluation, Ms. Kalb will assist the Regulations Division Manager in negotiating settlements with licensees and will prepare the legal orders and notices. Christy Davis transitioned from the Agency’s Business and Licensing Services Division to its Regulations Division in May 2013. In her new position, she is responsible for coordinating the complaint intake process and providing administrative support for the Regulations Division. Tami Schemmel transferred from the Agency’s Regulations Division to the Busi- ness and Licensing Services Division inApril 2013. Ms. Schemmel provides information and assistance to customers regarding real estate licenses, analyze and interpret rules and laws relating to licensing requirements, and assists customers who have technical questions/issues with using the eLicense system. She is also responsible for process- ing criminal background checks for license applicants. The Agency congratulates Ms. Skillman and Ms. Hall, welcomes Mr. Putintsev, Ms. Davenhill and Ms. Lewis, and extends its thanks to Ms. Hewitt, Ms. Kalb, Ms. Davis and Ms. Schemmel for their continued ser- vice to the Agency.

OREGON REAL ESTATE NEWS-JOURNAL Official Publication Oregon Real Estate Agency 1177 Center St. N.E. Salem, Oregon 97301-2505 Telephone: (503) 378-4170 Facsimile: (503) 378-3256 Licensing (503) 373-7153 Regulation (503) 378-2491 Administration Web Page: http://www.rea.state.or.us OREGON REAL ESTATE AGENCY John Kitzhaber, Governor Gene Bentley, Commissioner REAL ESTATE BOARD Byron Hendricks, Chairperson, Salem Robert LeFeber, Vice Chairper- son, Lake Oswego Warren L. “Lee” Dunn, Portland Marcia Edwards, Eugene Diana Emami, West Linn James E. “Jef” Farley, Pendleton Joann Hansen, Coos Bay Christopher Hermanski, Tualatin Coni Rathbone, Lake Oswego The Oregon Real Estate News- Journal is published by the Oregon Real Estate Agency as an educational service to all real estate licensees in the state under the provisions of Section 696.445 of the Oregon Revised Statutes.

After five years with the Agency, Laurie Hall accepted the LicensingManager position for the Construction Contractors’ Board. Ms. Hall started with theAgency as a Compliance Specialist. She was promoted to Licensing DivisionManager, and then served as the Regulation Compliance Manager. Ruslan “Rus” Putintsev was selected as a full-time, permanent Licensing Specialist, effectiveAugust 1, 2013. Mr. Putintsev pre- viously performed the duties of a Licensing Specialist in a limited-duration position. He will continue to provide information and as- sistance to customers regarding real estate licenses, analyze and interpret rules and laws relating to licensing requirements, and assist customers who have technical ques- tions/issues with using the eLicense system. Mr. Putintsev holds a Bachelor of Science degree in Public Policy and Administration, with a minor in Legal Studies, fromWestern Oregon University. Sue Davenhill joined the Agency as its full-time, permanent Receptionist on July 24, 2013. Ms. Davenhill previously served the Agency in a temporary capacity while the Agency piloted a program to move from a “phone-tree” system to a “live-call” model. She continues to answer incoming telephone calls live during business hours, as well as respond to customer inquiries relating to licensing questions, and track and categorize telephone volume statistics. Mrs. Davenhill’s previous work experience has primarily been in the field of education. Over the past 30 years she has been a teacher, early education director, and elementary school principal. Meghan Lewis was hired as an Investi- gator/Auditor and started on April 15, 2013. Ms. Lewis previously worked for the City of Albany in the Finance Department as an Accounting Specialist, has a background

Mesheal Heyman, Editor Vol. 67, No. 2 October 2013

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