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emotions like resentment, blame, gratitude, guilt, indignation, or pride. The fear is that if AVA has emotions, she could become an- gry at callers, which could impact how she decides to send help or delays her response. RCPD did not approach their decision to automate their dis- patch center lightly. They learned a lot from AI-technology leader IBM , which led the development of “Watson,” their ever-expand- ing AI platform. Watson’s goal is “to tackle increasingly difficult real-world problems.” In this effort, Watson continues to gain learning capabilities enabling decision making and allowing for greater economic and societal benefits according to IBM’s senior VP for Cognitive Solutions and Research John Kelly III . Addition- ally, RCPD studied the report released by the federal government in 2016 identifying the potential impacts of implementing AI tech- nology tomitigate costs including the “positive contributions that will aggregate productivity growth.” They also visited the City of Dubai, which became the world's first unstaffed "smart" police station, allowing citizens to pay parking tickets, track criminal in- vestigations, and report crimes to real police officers using video calls and saw firsthand the success of using AI-technology to in- crease efficiency. As a result of their work to develop a suitable system, RCPD announced that, by the end of the year, River City would become the first law enforcement agency in the country to have an autonomous dispatch center.

or informational requests.” Google’s machine learning-powered customer representative using Cloud speech-to-text for accurate speech recognition answers the customer’s call. The customer is immediately greeted by a Virtual Agent that answers questions and fulfills tasks all on its own. If the customer’s needs surpass the Virtual Agent, the caller is transitioned to a human representative. The public probably will not care that it is a computerized voice answering their 9-1-1 call. They just want a cop to show up fast. Most people may forget they are speaking to a computer since they have come to accept the integration of technology into everyday life. Recognizing an opportunity, RCPD officials meet with researchers from Future Insight to discuss the possibility of using their technology in police dispatch centers. But one issue that RCPD was not prepared to answer was how “real” artificial intelligence should become. AI has been developed that learns and make decisions, but should it also have emotional intelligence, empathy, and even doubt itself? Developers point out that Siri, Alexa, and Cortana are not judgmental or reactive in attitude. They are machines that do what they were told. Would the community rather have AVA unemotional and lacking in empathy, or should she ques- tion a caller’s motive and even argue? Officials ultimately decide AVA should be understanding but detached of emotions, thinking the world is not ready for computers being capable of producing

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