2018-Navigator-Owners-Manual

SYNC™ 3

Cell phone issues

Issue

Possible cause

Possible solution

Always check the security and auto accept prompt settings relative to the SYNC 3 Bluetooth connection on your cell phone.

Update your cell phone's firmware. Switch the auto download setting off. Check your cell phone's compatibility. This is a cell phone-dependent feature.

Possible cell phone malfunction.

Try switching your cell phone off, resetting it or removing the battery, then try again. • Go to your cell phone's Settings. • Go to the Bluetooth Menu. • Press the blue circle to the right of the device named with your vehicle make and model to enter the next menu. • Turn Show Notifications on. • Disconnect then reconnect your iPhone from the SYNC 3 system to activate this settings update. Your iPhone is now set up to forward incoming text messages to SYNC 3. Repeat these steps for every other SYNC 3 vehicle that you connect. Your iPhone will only forward incoming text messages to SYNC 3 if the iPhone is not unlocked in the messaging application.

iPhone

Text messaging is not working on SYNC 3.

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Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, First Printing