IT Service Catalog for Year 2018-2019

I N F R A S T R U C T U R E A N D O P E R A T I O N S

E-mail Service Electronic messaging provides worldwide connectivity within and outside the organization. It refers to the ability to send, receive, and store email.

INCLUDES:

• Spam Filter

• Calendaring

• 1.2 GB Storage

How do we charge? Included in monthly Network charge (Appendix A)

• Virus Protection

Major cost drivers • Number of accounts in use • Hardware support • Operations and engineering support

• Archiving

• RightFax Service

• Spam control • Maintenance • Storage management

• Sync email to

mobile devices

RESPONSE TIME

• Mobile device management • Email archiving

• Web Mail

Priority Critical

Time

2 Hours

High

Same Day

What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled during non-business hours)

Medium

2 Days 3 Days

Low

Contact: Sylvia Suriani Network Services Manager 336-373-2200

How can you help? 1. Purge or archive e-mails every month 2. Refrain from forwarding large fles to multiple users; instead, use shared storage drives 3. Do not attach graphics or backgrounds to your email signature, this requires additional storage space

FACT:

In the last 12 months city

employees have received 4 million email messages while sending 3 million.

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