IT Service Catalog for Year 2018-2019

I N F R A S T R U C T U R E A N D O P E R A T I O N S

Digital Signage Digital signage is a specialized form of content delivery in which video or multimedia content is displayed in public places for informational and/or advertising purposes.

INCLUDES: • Software required to display user provided content on TV/Monitor • Department is responsible for providing CPU, TV or monitor • Limited training on Content Manager software to create signage. Additional training is available through FourWinds Interactive, Inc.

How do we charge? Dynamic Content Player License - one-time charge of $1,785 Required equipment? Lenovo M73 (leased or purchased) and a television display.

What should you expect? Service availability: Digital sign should be available 24/7 or during normal

business hours for that particular Department 99% of troubles/issues repaired or completed within 3-5 business days Turnaround time from initial request is approximately 6 weeks for equipment procurement. Five business days once equipment arrives on-site to setup content player.

RESPONSE TIME

Priority Critical

Time 1 Day

High

1-3 Days 3-5 Days

Medium

Low

5 Days

Contact: Gerrad Bife Telecommunications Manager 336-373-2333

78% of businesses now report using Digital Signage. FACT:

12 I T S E R V I C E C A T A L O G • F Y 2 0 1 8 - 2 0 1 9