IT Service Catalog for Year 2018-2019

A server is a device on the network that manages network resources. For example a manages one or more printers and an computer that manages one or more software applications. A database server queries. I N F R A S T R U C T U R E A N D O P E R A T I O N S Enterprise Server Support print server is a computer that application server is a is a computer that processes database

INCLUDES: • Application hosting for enterprise systems • SQL Server database hosting for enterprise databases • Windows and AIX server support • Virtual Server support • XenApp support • Disaster Recovery for enterprise systems • SharePoint systems and support

How do we charge? Included in monthly Network charge (Appendix A) Major cost drivers • Licensing • Hardware acquisition • Hardware support • Operations and engineering support • Maintenance What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled during non-business hours)

RESPONSE TIME Priority Time Critical 2 Hours High Same Day Medium 2 Days Low 3 Days

Contact: Sylvia Suriani Network Services Manager 336-373-2200

FACT:

From 2016, the number of enterprise servers across

the organization has grown to just under 300.

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