IT Service Catalog for Year 2018-2019

I N F R A S T R U C T U R E A N D O P E R A T I O N S Structured Cabling Service Structured Cabling Services ofers customers convenient access to structured cabling installation, design, and project management. Cabling infrastructures provided with this service enable the transport of data, voice, and video over various copper and fber optic media for government organizations, ranging from typical ofce/ cubicle environments to data centers to interconnection of buildings in campus environments.

INCLUDES:

• Ofce

reconfgurations

• Construction services

• Building

Interconnections

• Outside plant installation

How do we charge? Requesting department pays a percentage of the installation based on total construction cost.

• Service restoration

• Interactive conference rooms and other meeting places

RESPONSE TIME

Major cost drivers

• Number of connections requested • Hardware infrastructure capacity • Distance to existing equipment

Priority Critical

Time

Same Day

High

3 Days 5 Days 30 Days

Medium

What should you expect? Service availability: 7 am - 4 pm, Monday - Friday

Low

Contact: Sylvia Suriani Network Services Manager 336-373-2200

FACT:

- There were 5000 feet of IT fber optic

communication lines destroyed during the May 2018 tornado event.

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