IT Service Catalog for Year 2018-2019

E N T E R P R I S E S O L U T I O N S

Enterprise Solutions operates from both the general fund as well as the Capital Technology Fund. This full service team of employees are divided into three divisions including Application Development, Enterprise Business Services and GIS. There are 22 employees in this group who function as Data Base Administrators, Application Developers, Web Developers, Business Analysts, System Administrators, Project Managers and Batch Job Operators. Application Development is focused on streamlining operations through the development of Application Program Interfaces (API’s) and internal as well as external facing custom Applications. Integrated responsibilities include both external and internal City websites, electronic payment processing, and IT data processing operations. This team of individuals is supported through the general fund with the exception of Web Development which is supported though internal service fees. Geographic Information Systems (GIS) is a Map focused technology that is funded through the general fund. GIS serves all kinds of information to our communities about Parks, trails, zoning and districts, leaf pick up and snow removal, and the downtown greenway among other things. This team consists of analysts, a developer and a database admin. They manage the enterprise software and support the departmental analysts in delivering information both internally and to the public. The newer ‘Story Mapping’ technology is now available to the organization which can be very helpful when delivering data driven stories to the public regarding City services. Reach out to this team and see what they can do to help. The GIS team also manages the Enterprise Asset Management (EAM) System which is largely used by Water, IT, Facilities, Fire and other departments. This system is the backbone of maintenance requests with over 34,000 work orders coming in from the contact center per year. EAM helps us calculate and report the cost of maintaining systems and also the cost of repairing assets during a specifc event, like the tornado in the spring of 2018. The Enterprise Business Services team supports the Administrative functions of the organization by ensuring policy and legal mandates are properly confgured into the Enterprise Resource Planning (ERP) systems such as Lawson and Kronos. This team is composed of business analysts who meet with Departments to understand their business requirements and then defne them in the systems, as well as System Administrators who are responsible for securing the applications and integrating them with other applications. All software maintenance, purchases, upgrades and training are funded through the capital leasing fund which is managed through this division. The Goal of the Enterprise Solutions team is to ensure that data is turned into information, that security protocols are followed and that our investments yield value. We enjoy working with the departments to help meet the business challenges you face.

Chryste Hofer Deputy CIO, Enterprise Solutions Phone: 336-373-4650

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