IT Service Catalog for Year 2018-2019

E N T E R P R I S E S O L U T I O N S

INCLUDES:

Data Processing

• Cash

• enQuesta Work Orders • Accounts Payable and Reporting • Check Orders • Purchase Orders • Building Inspections Permits • Water Billing • Water Penalties • Licenses and Discovery Letters For Privilege License • Licenses and Discovery Letters For Business Permit • Coliseum Roster Pay Processing • Back to Basics Reports • United Healthcare Beneft Data • United Health Care Cobra Data • Delta Dental Data • Superior Vision File Data • enQuesta New Commercial Accounts Processing • Internal Lawson Processing Jobs • Payroll Processing and Check Creation • Instructor Timesheet Reports • Cost of Retiree Health and Life Insurance • Print Shop Billing • Monthly Back to Basics Reporting • Telephone Billing • Building Inspections Contractor Invoices • 1099 Printing • W2 Printing • Fiscal Year End Closing • Calendar Year End Closing • Accounts Receivable Miscellaneous Billing

dedicated operator between the hours of 7 am and 8 pm. These operations are typically clearly defned, follow a set process, do not deviate much over time, and are batch jobs. This service includes the execution of processing functionality available in 3rd party or custom software and also includes the running of reports. This service includes the scheduled processing of data by a

What is this service? See supported processes listed at left

How do we charge? Included in monthly Network charge (Appendix A)

What should you expect? Dedicated processing on a strict schedule when the City is open for Business.

Contact: Aimee Walker Application Services Manager 336-373-2016

FACT:

It is estimated that the operators complete approximately 4650 jobs per year.

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