IT Service Catalog for Year 2018-2019

I N F O R M A T I O N T E C H N O L O G Y A D M I N I S T R A T I V E S E R V I C E S Franchise & Right-of-Way Management Service Management of telecommunication franchise agreements, cell tower negotiations, and private right-of-way use for fber optic cabling. How do we charge? • Fee for occupation of telecommunication encroachments and telecommunication franchisees is received through quarterly installments from the State of North Carolina’s telecommunication tax • Cell tower and water tank use by cellular companies is minimum of $30,000 per year for new co-location agreements Major cost drivers • Revenue is collected from the State of North Carolina’s shared taxes. The State of North Carolina taxes these companies at a rate of 3.22% of gross receipts, over and above the regular state sales tax, and shares with each City an amount equal to 3% of receipts on the sales of services within the City’s boundaries • Benchmarked with municipalities to determine cost for cellular companies to co-locate on City cell towers and water tanks

INCLUDES: • Negotiation with Government Afairs Directors for telecommunication franchise agreements • Prepare business telecommunication negotiate cellular equipment agreements and equipment change agreements for city towers and water tanks • Oversee maintenance inspections and repair of City cell towers • Work with cable providers to resolve internal and resident complaints • Oversight of Small Cell deployment for businesses and residents; 5G capabilities encroachments for City Council approval • Manage and

What should you expect?

RESPONSE TIME

Service availability: 8 am - 5 pm, Monday - Friday

Priority Critical

Time

2 Hours

High

Same Day

Medium

1 Day 2 Days

Low

Contact: John Gribble Franchise & Right-of-Way Manager 336-373-2464

FACT:

How can you help? 1. Call 336-373-2464 when there is a resident concern that needs resolution

Since 2016 we have franchised three small cell

providers to lead us to 5G capability.

5 I T S E R V I C E C A T A L O G • F Y 2 0 1 8 - 2 0 1 9