IT Service Catalog for Year 2018-2019

HowTo Section A P P E N D I X F

Information Technology How to Section

How to Request Third Party Access: The Third Party Access Policy has been implemented with the Legal Department’s approval, in an efort to protect the City of Greensboro network resources and to ensure and maintain security measures. Compliance of the agreement is a requirement of any department that wishes to add a user to the network that is not a City employee and does not possess a Lawson ID (i.e. City of Greensboro Partners, Vendors, Suppliers, Contractors, Consultants, Trainers, and the like). An updated copy of the Third Party Access Policy can be obtained here (under IT Policies and Standards). The completion of the Third Party Access Policy will be a joint efort between the requestor of the account for the City of Greensboro and the third party. Please fnd the documentation requirements on CityNet above. 1. Submit the completed agreement information to the Cyber Security and Compliance Ofcer. After the Cyber Security and Compliance Ofcer receives the completed and signed agreement information back on behalf of the interested party(s), the Third Party Access Policy will be reviewed for approval (3 business days are required for approval) 2. The Cyber Security and Compliance Ofcer will notify the requestor of the account via email, stating that: • The Third Party Access Policy is approved. • If it is a Contractor and/or Consultant network account, it will be set to expire within 90 days of the date it is created. Exceptions will be considered. • To better manage network accounts of this type and to be proactive as it relates to network account security, the requestor will be required to inform the Cyber Security and Compliance Ofcer to reactivate the account(s) every 90 days via an email, in addition cc’ing Tifany Temple, Cyber Security Analyst and Nick Brown, Sr. Network System Admin. • At any time that this employee(s) is no longer contracted by the City of Greensboro, please notify the Cyber Security and Compliance Ofcer, in addition cc’ing Tifany Temple, Cyber Security Analyst and Nick Brown, Sr. Network System Admin via email to disable the account(s) immediately. 3. Upon the Cyber Security and Compliance Ofcer sending the approval email, the designated departmental liaison and/or Division Head/Dept. Head may then submit an online account setup request at: Enter a Service Desk Request. Please allow up to 3 business days for account setup. Please contact the Cyber Security and Compliance Ofcer, at 335-5686, if you should have any questions and/or concerns about the agreement information http://citynet/MyTools/Pages/IT-Security.aspx

51

I T S E R V I C E C A T A L O G • F Y 2 0 1 8 - 2 0 1 9