Modern Mining December 2016

PRODUCT News

SEW-EURODRIVE reports it has established a Field Service Department, headed up by newly-appointed Eben Pretorius, who has six years of experience in the indus- try. The new department will focus on customer support, as well as growing the OEM’s footprint. SEW-EURODRIVE launches Field Service Department Pretorius explains that the department – which will be responsible for the field service function throughout sub-Saharan Africa – can carry out a number of services on both mechanical and electronic equip- ment. These include site surveys, fault finding, oil changes, inspections, commis- sioning, on-site repairs, technical advice and application support.

This steel shelled cyclone can be equipped with the most appropriate liner for a given application, thereby facilitating optimum performance and reliability. Liner operations include engineered ceramic tiles or cast replaceable rubber liners. Haydon explains that the selection of liner is depen- dent on the commodity, the application and customer preference. The Multotec Tornado 660 cyclone is available in varying configurations provid- ing a high level of flexibility. For example, it can be supplied with a different cone angle to facilitate varying cut points, and differing spigot and vortex finder sizes are available. While the current cyclone offers a 660 mm diameter, Multotec will be expand- ing the range to accommodate other common sizes. Bernadette Wilson, Multotec Group, tel (+27 11) 923-6193 In addition to establishing the Field Service Department, SEW-EURODRIVE recently appointed Paul Clark as its new Head of Repairs. Clark is highly experi- enced in gearbox repairs, and has already made significant improvements to the Johannesburg Repair Centre to provide better customer service. SEW-EURODRIVE, tel (+27 11) 248-7000 rently embarking on a marketing drive to inform SEW’s customer base and sales staff of the full scope of services offered. Pretorius and his team will also educate customers on the value of preventative maintenance, in addition to common issues to look out for. “An example is where geared units have been mounted incorrectly, resulting in incorrect oil levels and possible prema- ture failures. Using field service to assist with commissioning of units can pre- vent these types of problems,” Pretorius elaborates.

access to the same high levels of backup that have underpinned our equipment supply across mining regions,”Haydon says. Multotec operates a branch network located strategically in the main mining centres in Africa and Haydon confirms that this means customers will readily have access to replacement liners and in certain centres the refurbishment of ceramic lined cyclones is available. The Multotec Tornado 660 cyclone fea- tures an innovative inlet design which facilitates an increase in capacity. By retro- fitting this ingenious Multotec cyclone to an existing cyclone cluster, it may be possible to increase the capacity and at the same time reduce wear. This ensures optimum life of the liner. The Johannesburg department has mechanical and electronic field service technicians. In addition, SEW-EURODRIVE has field service technicians at its Durban, Nelspruit, Cape Town and Port Elizabeth branches. An impo r t an t f unc t i on o f t he department is to improve and grow SEW-EURODRIVE’s service offering. “It is important that we are able to back up our high-quality products with an equally high-quality field service offering,” Pretorius comments. The Field Service Department is cur-

The multi-skilled field service team supports SEW-EURO- DRIVE’s large installed base of geared motors.

Retrofit option on Multotec cyclones The demand from customers to provide a cyclone solution where the well-established and recognised Multotec cyclone can be retrofitted into existing 26-inch cyclone clusters has seen this leading OEM engineer design such a solution.

Index to advertisers Allied Crane Hire 19 Brelko Conveyor Products 47 Condra Cranes 36 DRA Projects 24-25 ELB Engineering 38 ELB Equipment 7 ELB Equipment 22 FLSmidth 40 Joy Global Africa 23 Richard Haydon, Process Manager at Multotec Process Equipment, says this flange- to-flange-fit solution will allow customers to reap the benefits of the Multotec cyclone technology in a retrofit installation. Multotec high capacity classification cyclones are said to achieve optimal separation while offering plants low overall operating costs. “Multotec also has a solid reputation for the on-site support of its products across the African continent and customers opting for this retrofit option will now have immediate

Maelgwyn Mineral Services Africa

43

Simantel (Caterpillar)

IBC

Mining Indaba

2

Stefanutti Stocks Mining Services

41

Minopex

30

Tenova TAKRAF

OFC

Multotec Group

IFC

Mynbou Rigs Africa t/a Belaz Africa

45 35

Transcor Truck Hire Weba Chute Systems

46 39 15 13

Nepean Conveyors New Concept Mining Powerbit Rocktools Scania South Africa

OBC

Winder Controls WorleyParsons

11

8

48  MODERN MINING  December 2016