CATALOG 53

INSPIRATION POLICIES & PROCEEDURES

FEATURED:

At Jantz, we believe having incredible products and excellent customer service is a priority. We work hard to demonstrate our commitment to quality service every day. To help us best serve you, here are a few important things to know.

JACK ANDRESS CUSTOM SHEATHMAKER TEXAS, USA PAGE 78

CUSTOMER SERVICE Our skilled team is happy to help you with questions concerning our products. We want you to have all the information necessary to make a great buying choice. If we do not know the answer we may be able to tell you where the information can be found. Check our selection of books & dvds for great information. The ultimate decision in product suitability is up to the customer. We cannot be responsible for the choice you make when determining if a product meets your requirements. LAWS AND REGULATIONS All government laws, rules, policies, prohibitions, etc. concerning any and all products are the sole responsibility of the customer. While we try to be informed, we cannot and will not be responsible for any fees, duties, currency exchange, damage, loss or confiscation by private or government agencies for any reason. It is your responsibility to obtain this information from your local, state, federal and other agencies before ordering. All orders will be processed and labeled for shipping with accurate product information as required by the transporter and U.S. law. NO EXCEPTIONS. PRICING We make every effort to maintain prices until the next catalog is published, however all prices are subject to change without notice. We cannot be responsible for typographical errors. If in doubt, call or email to confirm. If you find an error, please let us know – it is always appreciated. WARRANTIES All tools and accessories are warranted to perform as advertised. Many items carry a manufacturer’s warranty. If any item is received defective, contact the manufacturer and they will instruct you on returning the item for repair or replacement. We will offer assistance if necessary, we cannot change the policy of the manufacturer. Jantz offers no other warranty expressed or implied. NOTE – please understand the wiring and voltage requirements of all equipment prior to purchase. Warranty may be void if international customers use adaptors on equipment built for U.S. electric standards. PAYMENT We accept only U.S. funds through money orders, major credit and debit cards and PayPal. Checks held to clear. A $50 fee will be charged for returned items. COD available by UPS ground only. COD fee is added to invoice and must be paid by money order. No checks or cash. Do not send cash through the mail. CHANGES TO PRODUCT The Jantz Team is constantly working to improve our products and processes to provide you with the absolute best for your knifemaking needs. We reserve the right to make changes that we believe will improve the function or suit customer needs based on your feedback. We make every effort to communicate any product design changes at the time orders are placed.

All contents herein Text and Photos are the exclusive property of Jantz Supply, Inc., unless contributed by the manufacturer, and may NOT be reproduced in ANY form for any purpose without the express written permission of Jantz Supply. Copyright© 2016-2017 ALL RIGHTS RESERVED Insured orders that are lost or damaged can not be replaced until the claim has been paid by the carrier. SHIPPING FEES To destinations in the 48 contiguous United States Jantz will ship for only $12.95 for most products. Orders containing steel ship for only $17.95. Both rates are our choice of carrier. Orders shipping to Hawaii and Alaska as well as orders of machinery and equipment weighing 25lbs. or more will be charged actual shipping fees. Customers may choose their preferred delivery method from UPS, USPS or freight. Actual shipping charges apply. INSURANCE: For all orders add $1.00 for each $100 in product to insure your package against loss or damage. International Destinations Are subject to additional shipping charges. PLEASE call or email for current shipping rates. International orders where insurance is not available are sent at customer’s risk. We cannot guarantee delivery times on international orders. While we will do everything in our power to help we have no control over customs holds or lost packages. Things happen and no matter how hard we try, sometimes we all make mistakes. Please check your order immediately upon receipt. If a discrepancy is noted contact us immediately. We will investigate to see what happened. Often, customers find the missing item “stuck” in the packing materials. If you find you ordered an item by mistake and cannot use it, call us. Chat with one of our friendly team members and we will help you out. We cannot be responsible for disputes regarding phone orders when sent as invoiced. Always have your order read back. RETURNS Please inspect your order within 10 days of receipt. If not satisfied, call for a return authorization. We will exchange or provide store credit. Customers must pay any shipping costs. Restocking fees may apply. Each returned item must be unused, unaltered and resalable. Used merchandise will not be accepted. Books, dvds, machinery, and parts are sold on a non-returnable basis. Returns without the original invoice and a return authorization number printed on the box may be refused. DAMAGE OR LOSS Our goal is for your package to be delivered in perfect condition. What happens when it leaves Jantz is sometimes unfortunate. Please inspect all deliveries for visible damage before accepting. DO NOT ACCEPT PACKAGES WITH VISIBLE DAMAGES unless opened and inspected in the presence of the delivery driver. If you find damage PLEASE follow these steps: 1. TAKE PHOTOS OF THE DAMAGE 2. KEEP ALL BOXES AND PACKAGING 3. REPORT DAMAGE TO CARRIER 4. CONTACT US FOR INSTRUCTIONS WHEN WE - OR YOU - MAKE A MISTAKE (OOPS!)

RICARDO ROMANO BERNARDES BLADESMITH AND KNIFEMAKER BRAZIL PAGE 54, 69, 78, 116

JAMES BULLARD OKLAHOMA, USA PAGE 116

GUSTAVO T. CECCHINI GTC KNIVES BRAZIL PAGES 35, 36

RICHARD EPTING R.G. EPTING CUSTOM KNIVES TEXAS, USA PAGE 78 JOSE GPE. RUIZ GARCIA BLADESMITH AND KNIFEMAKER MEXICO PAGE 40, 41, 67

RONNIE PACKARD PACKARD KNIVES TEXAS, USA PAGES 36 CONNER PARKER TEXAS, USA PAGE 15, 16 OLAMIC CUTLERY CALIFORNIA, USA PAGE 69 TIM LAMBKIN CHOPS KNIVES TEXAS, USA PAGE 36 JOHN LEVERITT OKLAHOMA, USA PAGE 16 TROY HAWLEY T HAWLEY KNIVES TEXAS, USA PAGE 62 PORTER MCMICHAEL WASHINGTON, USA PAGE 59

TRAVIS PAYNE T-BONE CUSTOM KNIVES TEXAS, USA PAGES 36 LARRY PRIDGEN PRIDGEN CUSTOM KNIVES OKLAHOMA, USA PAGE 60, 69

STEVEN POTTS OKLAHOMA, USA PAGE 69

PETER STEYN HANDCRAFTED KNIVES SOUTH AFRICA PAGE 35

PHONE: 1-800-351-8900 FAX: 1-580-369-3082 EMAIL: jantz@jantzusa.com WEBSITE: www.knifemaking.com MAIL: 309 WMain, Davis, OK 73030 TO PLACE YOUR ORDER:

PAGE 114

P L E AS E R E A D CA R E F U L LY B E F O R E O R D E R I N G !