2009 Best Practices Study

Agencies with Revenues Less than $1,250,000

Profile

Revenues/ Expenses

Financial Stability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Productivity—CSRs

Average Top 25%

How Time Was Spent

Commercial P&C CSRs/Account Managers

Number

1.9

High

5.0

Low

0.5

Average Book Serviced (Commissions) $218,757 $351,688

Average Pay ($)

$44,453

Average Pay (% of Book Serviced)

20.3%

Group L&H CSRs/Account Managers

Number

0.8

High

1.0

Low

0.5

Average Book Serviced (Commissions)

$69,430

*

Average Pay ($)

$31,701

Average Pay (% of Book Serviced)

45.7%

Personal P&C CSRs/Account Managers

Number

1.8

High

4.0

Low

0.5

Average Book Serviced (Commissions) $153,279 $253,660

Average Pay ($)

$35,778

Average Pay (% of Book Serviced)

23.3%

Multi-Line CSRs/Account Managers

Number

2.1

High

7.0

Low

0.5

Average Book Serviced (Commissions) $162,213 $257,705

Average Pay ($)

$34,075

Average Pay (% of Book Serviced)

21.0%

*Insufficient Data

16

2009 Best Practices Study | Agencies with Revenues Less than $1,250,000 | Service Staff Info