2003 Best Practices Study

SPECIAL PERSONAL LINES ANALYSIS Agencies with Revenues Less Than $2,500,000

Average $146,077 $29,396

+25% Profit

Average Commissions Serviced

$222,414

Average Pay

How Time Was Spent:

Selling New Business Marketing (Placement)

16.3% 17.3%

Claims Processing Customer Service

7.9%

54.9%

Administration

3.6%

How Time Was Spent 3.6%

16.3%

54.9%

17.3%

7.9%

Selling New Business Marketing (Placement) Claims Processing Customer Service Administration

Producer Information

Average

+25% Profit

Average No. of Validated Producers Average PL Commissions in Book

1.7

$130,498 $53,174

$246,280

Average Pay/PL Producer

CARRIER REPRESENTATION

Number of Carriers Represented

Average

+25% Profit

+25% Growth

No. of PL National No. of PL Regional

2.6 4.0

2.1 4.3

3.6 3.6

Service Center Use

Total Pers'l Lines Commissions placed in Carrier Service Center

18.2%

*

*

*-Insufficient Data

Page 2 2003 Best Practices Study