2003 Best Practices Study
Analysis of Agencies with Revenues Less Than $500,000
3. Personal P&C CSRs
Average
Top 25%
Number
1.4 3.0 0.3
High Low
Average Commissions Serviced
$120,033 $24,671
$192,456
Average Pay ($)
Average Pay (% of Book Serviced)
20.6%
How Time Was Spent: Selling New Business (New or Acct Rounding)
14.4% 22.8%
Marketing (Placement)
Claims Processing Customer Service
7.9%
49.4%
Administration
5.4%
How Time Was Spent
5.4%
14.4%
22.8%
49.4%
7.9%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
4. Multi-line CSRs
Average
Top 25%
Number
1.8 3.0 0.5
High Low
Average Commissions Serviced
$128,249 $30,076
$207,933
Average Pay ($)
Average Pay (% of Book Serviced)
23.5%
Page 21 2003 Best Practices Study
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