2003 Best Practices Study
Analysis of Agencies with Revenues Between $500,000 and $1,250,000
How Time Was Spent: Selling New Business (New or Acct Rounding)
11.7% 27.7%
Marketing (Placement)
Claims Processing Customer Service
5.8%
51.2%
Administration
3.6%
How Time Was Spent
3.6%
11.7%
27.7%
51.2%
5.8%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
2. Group Life & Health CSRs
Average
Top 25%
Number
0.4 0.8 0.1
High Low
Average Commissions Serviced
$93,300 $20,550
$133,000
Average Pay ($)
Average Pay (% of Book Serviced)
22.0%
How Time Was Spent: Selling New Business (New or Acct Rounding)
13.0%
Marketing (Placement)
6.0% 2.2%
Claims Processing Customer Service
67.8% 11.0%
Administration
How Time Was Spent
13.0%
11.0%
6.0%
2.2%
67.8%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
Page 34 2003 Best Practices Study
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