2003 Best Practices Study
Analysis of Agencies with Revenues Between $500,000 and $1,250,000
How Time Was Spent: Selling New Business (New or Acct Rounding)
14.2% 23.3%
Marketing (Placement)
Claims Processing Customer Service
7.7%
42.5% 12.3%
Administration
*-Insufficient Data
How Time Was Spent
12.3%
14.2%
23.3%
42.5%
7.7%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
CSR Summary
Average Book Serviced/CSR (Commissions)
Average Pay as % of Book Serviced
30%
$300,000
$250,000
20%
$200,000
$150,000
$100,000
10%
$50,000
$0
0%
Commercial P&C Group L&H Personal P&C Multi-Line
Commercial P&C Group L&H Personal P&C
Multi-Line
Average Top 25%
Average
TECHNOLOGY PRODUCTIVITY
Information Technology FTE
Average
Top 25%
Number
0.8 3.0 0.3
High Low
Total IT Payroll Expense ($)
$18,014
$37,588
As % of Total Compensation Expense
3.5% 2.1%
As % of Net Revenues
Page 36 2003 Best Practices Study
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