2003 Best Practices Study
Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000
How Time Was Spent: Selling New Business (New or Acct Rounding)
15.2% 13.8%
Marketing (Placement)
Claims Processing Customer Service
8.9%
58.9%
Administration
3.3%
How Time Was Spent
3.3%
15.2%
13.8%
58.9%
8.9%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
4. Multi-line CSRs
Average
Top 25%
Number
2.1 4.0 1.0
High Low
Average Commissions Serviced
$149,222 $24,372
*
Average Pay ($)
Average Pay (% of Book Serviced)
16.3%
*-Insufficient Data
Page 50 2003 Best Practices Study
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