2003 Best Practices Study

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

How Time Was Spent: Selling New Business (New or Acct Rounding)

14.2% 14.7%

Marketing (Placement)

Claims Processing Customer Service

6.3%

61.9%

Administration

2.9%

How Time Was Spent

2.9%

14.2%

14.7%

6.3%

61.9%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

4. Multi-line CSRs

Average

Top 25%

Number

*

High Low

5.0 1.0

Average Commissions Serviced

* * *

*

Average Pay ($)

Average Pay (% of Book Serviced)

*-Insufficient Data

How Time Was Spent: Selling New Business (New or Acct Rounding)

* * * * *

Marketing (Placement)

Claims Processing Customer Service

Administration

* - Insufficient Data

INSUFFICIENT DATA - CHARTS NOT APPLICABLE

Page 65 2003 Best Practices Study

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