2003 Best Practices Study
Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000
How Time Was Spent: Selling New Business (New or Acct Rounding)
14.2% 14.7%
Marketing (Placement)
Claims Processing Customer Service
6.3%
61.9%
Administration
2.9%
How Time Was Spent
2.9%
14.2%
14.7%
6.3%
61.9%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
4. Multi-line CSRs
Average
Top 25%
Number
*
High Low
5.0 1.0
Average Commissions Serviced
* * *
*
Average Pay ($)
Average Pay (% of Book Serviced)
*-Insufficient Data
How Time Was Spent: Selling New Business (New or Acct Rounding)
* * * * *
Marketing (Placement)
Claims Processing Customer Service
Administration
* - Insufficient Data
INSUFFICIENT DATA - CHARTS NOT APPLICABLE
Page 65 2003 Best Practices Study
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