2003 Best Practices Study
Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000
How Time Was Spent: Selling New Business (New or Acct Rounding)
10.2% 26.1%
Marketing (Placement)
Claims Processing Customer Service
8.2%
49.6%
Administration
5.9%
How Time Was Spent
5.9% 10.2%
26.1%
49.6%
8.2%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
3. Personal P&C CSRs
Average
Top 25%
Number
7.3
High Low
17.0
1.0
Average Commissions Serviced
$177,003 $35,227
$256,107
Average Pay ($)
Average Pay (% of Book Serviced)
19.9%
How Time Was Spent: Selling New Business (New or Acct Rounding)
12.8% 19.1%
Marketing (Placement)
Claims Processing Customer Service
2.2%
61.8%
Administration
4.1%
How Time Was Spent
4.1%
12.8%
19.1%
2.2%
61.8%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
Page 78 2003 Best Practices Study
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