2003 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

How Time Was Spent: Selling New Business (New or Acct Rounding)

10.2% 26.1%

Marketing (Placement)

Claims Processing Customer Service

8.2%

49.6%

Administration

5.9%

How Time Was Spent

5.9% 10.2%

26.1%

49.6%

8.2%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

3. Personal P&C CSRs

Average

Top 25%

Number

7.3

High Low

17.0

1.0

Average Commissions Serviced

$177,003 $35,227

$256,107

Average Pay ($)

Average Pay (% of Book Serviced)

19.9%

How Time Was Spent: Selling New Business (New or Acct Rounding)

12.8% 19.1%

Marketing (Placement)

Claims Processing Customer Service

2.2%

61.8%

Administration

4.1%

How Time Was Spent

4.1%

12.8%

19.1%

2.2%

61.8%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

Page 78 2003 Best Practices Study

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