2003 Best Practices Study
Analysis of Agencies with Revenues Greater Than $10,000,000
Average New Comm Produced/Year Average Book Managed (Commissions)
$115,634 $592,752 $182,814
* *
Average Pay ($)
Average Pay (% of Book Serviced)
30.8%
* - Insufficient Data
Producer Summary
Average Commissions in Book
Average New Commissions Produced
$1,200,000
$250,000
$1,000,000
$200,000
$800,000
$150,000
$600,000
$100,000
$400,000
$50,000
$200,000
$0
$0
Commercial P&C Group L&H Personal P&C Multi-Line
Commercial P&C Group L&H Personal P&C Multi-Line
Average Top 25%
Average Top 25%
C. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
56.5
High Low
151.0
13.0
Average Commissions Serviced
$348,486 $44,424
$582,587
Average Pay ($)
Average Pay (% of Book Serviced)
12.7%
How Time Was Spent: Selling New Business (New or Acct Rounding)
2.8%
Marketing (Placement)
25.5%
Claims Processing Customer Service
3.6%
62.9%
Administration
5.2%
How Time Was Spent
5.2% 2.8%
25.5%
3.6%
62.9%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
Page 90 2003 Best Practices Study
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