2003 Best Practices Study
Analysis of Agencies with Revenues Greater Than $10,000,000
How Time Was Spent: Selling New Business (New or Acct Rounding)
12.4% 18.2%
Marketing (Placement)
Claims Processing Customer Service
5.4%
58.8%
Administration
5.2%
How Time Was Spent
5.2%
12.4%
18.2%
5.4%
58.8%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
4. Multi-line CSRs
Average
Top 25%
Number
* * * * * * * * * * *
High Low
Average Commissions Serviced
*
Average Pay ($)
Average Pay (% of Book Serviced)
How Time Was Spent: Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing Customer Service
Administration
* - Insufficient Data
INSUFFICIENT DATA - CHART NOT APPLICABLE
Page 92 2003 Best Practices Study
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