FINAL ADOPTED BUDGET 2020-2021

TRANSIT SYSTEM (GTA) FUND

Performance Measures

Adopted 2020-21

Actual

Budget 2019-20

Projected 2021-22

2018-19

Workload Measures  Number of passengers (in millions) Efficiency Measures  Average cost per fixed route passenger  Average cost per SCAT passenger  Fixed Route passengers per service hour  SCAT passengers per service hour

2.8

3.2

4.2

3.0

$4.13 $34.00

$4.35 $36.49 20.30

$3.60 $32.00

$3.95 $33.00

22.0

26.0

23.0

3.0

2.0

3.0

3.0

95%

95%

95%

95%

 Percent of customer service requests completed within timeframe

Effectiveness Measures  Percent of fixed routes that operated on time  Percent of SCAT that operated on time  Percent of fare cost recovery for fixed route service  Percent of fare cost recovery for SCAT service

95% 95%

90% 94% 19%

95% 95% 22%

95% 95% 12%

6% 2%

3%

4%

3%

Budget Highlights: The FY 20-21 Adopted Budget is increasing by $414,321, or 1.7%.

 The budget includes the elimination of free passes for SCAT riders on Fixed Route, elimination of the last two (2) weekday routes on Fixed Route and SCAT trips, and reduction of hourly service to 10am – 3pm for non-core Fixed routes.

Adopted 2020-21 Budget

101