CMD Centennial Spotlight

Analysts:

What WE do… •All CASPER system claim-related mail is reviewed and noted with a priority code for a work event and batched for scanning •We use one or a combination of codes from the established 67 work events to identify electronic documents into a JCN •Incorrect work event? It can be corrected by using the “recategorize” option under the Standard Task Actions or by directly contacting Lori Carter or Esther Loney •The Analysts are also responsible for assigning a retention time for legacy files. Currently, there are seven (7) retention assignments for legacy files. The longest retention assignment is 75 What WE do… • The Outbound Correspondence Team is responsible for retrieving and printing the Commission’s outgoing correspondence uploaded to CASPER through an EDI ingestion or by the End-Users located in our Richmond and Regional Offices •We produce high quality digital print materials and coordinate all outsource digital print jobs for the Commission • We prepare, assemble, and meter all of the Commissions’ outgoing correspondence using state-of-the art mail processing machines •Maintain and Track the Commission’s mail/packages through the United States mail stream •Receives the digital scan of all return mail for the Commission and identify the documents to the appropriate electronic file in CASPER •Research and maintain the integrity of the claimant’s mailing address in CASPER. •Identify, intercept, and research employer mail with bad addresses before releasing the documents into the United States Postal flow. years, the shortest is 5 years. Outbound Mail: