2018 - Catalog

Terms and Conditions DELIVERY: At ParknPool, we take pride in working with our manufacturers to ensure the highest level of ser- vice. Almost all of our products are delivered directly from the manufacturer. Because of this, lead time and delivery dates can vary. If you have a special delivery request, please call and discuss it with us. Lighter and/ or less bulky items may ship UPS or FedEx Ground if this is less expensive. Items shipped directly from the manufacturer by com- mon carrier (Transfer Truck) will be delivered to the curb of your address. The driver is not responsible for un- loading your products from the tail gate of his truck. Your location must be accessible to a large tractor trailer truck. If it is not, you must notify us at the time of order placement and we will make appropriate arrangements. The following services are available but usually incur an extra charge: Residential delivery (Limited Access), Call ahead or Lift gate Damaged Goods - Please note any freight damage on the freight bill. Request a signed receipt from the driver. Open and inspect your packages immediately, while the driver is still there, and notify us immediately of any concealed damage that you wish to claim. If you have a camera at hand, please take pictures of the damage. Our freight carriers and manufacturers will work expe- diently with us to replace or repair any damage. Pic- tures and documentation will streamline the process. RETURNS: All custom products (including cushions) are Non-Returnable for reasons such as style or color choice. Custom ordered furniture is made to your spe- cific requirements, (colors, textures, etc) and, as such, may not be returned. For your protection please make your custom purchase selections carefully. We are hap- py to send color samples to you prior to placing your or- der to ensure the color you are viewing on our website is the color you would like.

Logo’d and custom imprint items are made to your spe- cific requirements and, as such, may not be returned unless printed incorrectly or if the merchandise arrives damaged. For your protection, please make your cus- tom purchase selections carefully. Be sure to note ship- ping damage on the freight bill. ORDER CANCELLATION: Orders may ONLY be can- celled if the products have not entered production at the manufacturing facility. If you need to cancel an or- der, please notify us as soon as possible and IF your products have not entered production, we may be able to stop the process. There may be a fee charged for all cancelled orders. REFUNDS: If you are eligible for a refund, we will credit your account, credit your credit card, or send you a re- fund check within 21 days of the settlement date. Re- stocking fees and applicable shipping charges may be deducted from the refund. Please Note We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in prod- uct or pricing information, or problems indentified by our credit and fraud avoidance department. Product specifications are subject to change without notice. Colors, color patterns, and textures of products may vary slightly from those shown. Actual color and texture samples for most products are available upon request. PHONE: 877.777.3700 FAX: 540.463.6710 WEB: www.parknpool.com EMAIL CONTACT: sales@parknpool.com

USA VETERAN

OWN E D B U S I N E S S SUPPORTING VETERANS