Manager's Toolkit Oct 2017 Final Version

CAUSES OF UNDER

PERFORMANCE

Causes of under performance include :

None of these issues are the employee's fault - other than the last two items on the above list, they are all arguably within your control as the manager. With under-performance the first step is investigate the underlying cause through discussion with the employee. The solution will flow from the cause, and may involve actions such as:  training the employee's supervisor in "people management" skills

 inadequate or insufficient training  poor systems of work, out-of-date policies or inadequate procedures which prevent efficient or effective work  poor tools or equipment  poor or inadequate management and/or support;  employee lack of understanding of job duties, priorities or goals, which may arise due to lack of explanation or feedback  unclear instructions  large work overload causing stress or fatigue  unrealistic targets or deadlines  poor working relationships  bullying or harassment  physical or mental ill health  personal problems

 coaching the employee  improving communication  rewriting procedures  reappraising job duties or targets.

If you can remove or reduce the causes, the employee's performance is likely to improve .