100 West Welcome Packet

CREATING HOMES FOR BUSINESSES

O nline Customer Service Request Portal

Our business philosophy – one that always puts the customer first – is the foundation on which Merritt has been built. As part of our on-going efforts to provide our customers with convenient and efficient service, we are pleased to offer an online Customer Service Request Portal. The purpose of this online portal is to request general, non-emergency, maintenance issues within your Merritt building. Examples of non-emergency requests include services related to HVAC, electric, plumbing, or other general customer service inquiries. Please contact our Customer Service Department directly at 410-298-2600 with an emergency or any issue that needs immediate attention. This portal also allows customers to check on the status of current requests and gives customers access to their service log history. To access the portal, use the following link: http://www.merrittproperties.com/customer-resources/service-request-portal , or visit the Merritt Properties website and look for "Service Request Portal" under the Customer Resources tab. Once a username is established, customers can access the portal via the Internet to submit and review requests or download the mobile app. To download the app, search "Mobile Service by Angus Systems" through your mobile app store. For iPhones use this link: https://itunes.apple.com/us/app/mobile-service-by-angus-systems/id953144323?mt=8 For Androids use this link: https://play.google.com/store/apps/details?id=com.angusanywhere.tsi&hl=en If you have any questions regarding this program, please reach out to Merritt’s Customer Service Department at 410-298- 2600.

Thanks, Merritt Properties

Corporate Office | 2066 Lord Baltimore Drive, Baltimore, MD 21244 | 410.298.2600 | merrittproperties.com