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development and the social determinants of health for public health services. Retrieved from http://www.health. qld.gov.au/ph/Documents/hpu/20426.pdf Romanow, P., & Bruce, D. (2006). Communication and capacity building: Exploring clues from the literature for rural community development. Journal of Rural and Community Development , 1 , 131–154. Scope Victoria. (n.d. a). Communication access. Retrieved from http://www.scopevic.org.au/index. php/site/whatweoffer/communicationresourcecentre/ communicationaccess Scope Victoria. (n.d. b). Communication access network. Retrieved from http://www.scopevic.org.au/ index.php/site/whatweoffer/communicationresourcecentre/ communicationaccessnetwork Simister, M., & Smith, R. (2010). Monitoring and evaluation in capacity building: Is it really that difficult? Retrieved from http://www.intrac.org/data/files/ resources/677/Praxis-Paper-23-Monitoring-and-Evaluating- Capacity-Building-is-it-really-that-difficult.pdf Simmons, A., Reynolds, R. C., & Swinburn, B. (2011). Defining community capacity building: Is it possible? Preventive Medicine , 52 (3–4), 193–199. Smith, B., Kwok, C. T., & Nutbeam, D. (2006). WHO Health Promotion Glossary: New terms. Health Promotion International , 21 (4), 340–345. Verity, F. (2007) Community capacity building: A review of the literature . Adelaide: South Australian Health Department.

VicHealth. (n.d.). Capacity building for health promotion. Retrieved from http://www.vichealth.vic.gov.au/en/ Publications/VicHealth-General-Publications.aspx?page=2 VicHealth. (2011). The partnerships analysis tool . Melbourne: Victorian Health Promotion Foundation. Victorian Disability State Plan 2002–2012. Retrieved from http://www.field.org.au/legislation/responsibilities/ state_plan.html World Health Organization. (1986). Ottawa charter for health promotion . Retrieved from www.who.int/hpr/NPH/ docs/ottawa_charter_hp.pdf World Health Organization (2005). The Bangkok charter for health promotion in a globalised world . Retrieved from www.who.int/healthpromotion/conferences/6gchp/ bangkok_charter/en/ Andrea McQueen works for the Inner South Communication Service, part of Victoria’s Communication Access Network. She works with adults with complex communication needs in a role which combines clinical work and community capacity building.

Correspondence to: Andrea McQueen Speech Pathologist Central Bayside Community Health Services, Victoria email: amcqueen@cbchs.org.au phone: +61 (0)408 701 671

“ The phone is such a lifeline ...

... I advise many of my clients with speech or hearing impairments to use the NRS.”

The National Relay Service makes it easier for people with complex communication needs to retain their networks and independence – to phone a friend, contact the bank or book a taxi. Learning to use the NRS is straightforward. Training is free and can be done in your client’s home.

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Contact us • 1800 555 660 • helpdesk @ relayservice.com.au • www.relayservice.com.au

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A phone solution for people who are deaf or have a hearing or speech impairment

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JCPSLP Volume 14, Number 2 2012

www.speechpathologyaustralia.org.au