RAC Cover File & Data Processes

3.2.3.3 Change of cover level – Optional to Optional The RAC Agreement Number is the data item within the cover file that indicates the level of cover. Where you are selling more than one level of cover (e.g. Roadside, Roadside & Recovery, Roadside/ Recovery/At Home etc), a customer may want to change their cover. To do this, the transactions should: • Cancel (D) the asset against the original agreement number - any refund due will be automatically calculated, regardless of any negative premium information you may enter in the cover file • Indicate a new record (A) against the upgrade agreement number – as this is an ADD transaction, all financial fields should be completed • Again the UAI is critical to ensure the correct processing of this transaction

3.2.3.4 Change of cover level – Mandatory to Optional In Section 3.2.2, we added an asset with Mandatory cover, and therefore no retail price was involved. If a customer chooses disregard the mandatory cover in favour of an Optional (higher) level of cover, it is anticipated that they will have to pay an additional premium for this transaction, and therefore the transaction should look like this:

In this example, the mandatory and optional levels of cover can exist in isolation – there is no co- dependency on each other.

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