Capital Bank Basic Online Banking eGuide

A Quick and Easy Guide to Basic Online Banking

Contents 1

Introduction

2 3 4 5 7 8 9

Security

Logging In Main Menu

Accounts Summary & Details Transfer Funds – Initiate Transfer Transfer Funds – Scheduled Transfers Transfer Funds – Transfer History

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External Transfer – Accounts

External Transfer – Initiate Transfer 12 External Transfer – Transfer History

13 16 18 19 20 23 25 28 33 35 39 43 45 51 53 56 57

Bill Pay – Add a Payee Bill Pay – Pay a Bill

Bill Pay – Scheduled Payments Bill Pay – Payment History

Pay a Friend

Money Manager Overview (PFM)

Statements

Statements – Delivery Preferences

Check Reorder

Stop Check Payment – Single Check Stop Check Payment – Multiple Checks

Messages

Alerts

Alerts – Security Alerts – Account

Social

Settings

Introduction

Online and mobile banking are some of the most convenient ways to visit a financial institution. Instead of traveling to a bank, accessing your accounts through your preferred online browser or mobile application through your phone or tablet places best-in-class, highly intuitive technology and flexible features in your control. Our app is versatile—yet simple—as we employ an effective interface that increases user satisfaction, complete with exceptional online functionality designed to exceed expectations and strengthen your banking experience.

We invite you to explore this helpful tutorial guide to become more familiar with our exciting online and mobile banking services.

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author/publisher, nor this financial institution shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

© 2017 Murphy & Company, Inc. | 13610 Barrett Office Drive, Suite 206 | St. Louis, MO 63021 | mcompany.com

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Security We do all that we can to protect your personal information and provide a secure experience. However, we rely on you to take further precautions to ensure your online safety. General Guidelines • Make sure all operating systems and antivirus software are up-to-date. • Always use secure wireless (WiFi) networks that require a password. • Never leave a computer or device unattended when logged in. • Regularly monitor recent account history for unauthorized transactions. • Always log off when finished. Login ID and Password • Create strong login IDs and passwords by using a mixture of case styles, numbers and special characters. • Do not create passwords that contain personal information. • Change passwords periodically and memorize them. • Only register personal computers and devices. • Avoid using features that save login IDs and passwords. Fraud Prevention • Do not open email attachments or click/tap on links from unsolicited sources. • Avoid giving out personal information on the phone or through email. • Shred unwanted sensitive documents including receipts, checks, deposit slips, pre-approved credit card offers and expired cards. • Act quickly. If you suspect that financial information has been compromised, call us immediately at (800) 639-5111.

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Logging In Logging in to online banking is easy. Just launch your web browser and go to capitalbank-us.com .

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1 A welcome display appears upon entering the homepage. Enter your username and password in the required fields. 2 Click/Tap Login .

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Main Menu Main menu items display after you log in. Items include viewing your accounts, depositing a check (if using an app) and managing alerts.

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1 Main menu items are listed on the left side of the screen.

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Accounts Summary & Details The Accounts screen displays your active accounts, as well as the available and current balances, and transaction activities for each.

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1 Current accounts are displayed in boxes at the top of the screen. Click the icon in upper-right corner to reveal additional account setting options. 2 Click/Tap the arrow icons to navigate to a new menu item window. 3 Enter transaction information into the Search bar to reveal search results.

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Accounts Summary & Details continued ▶

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4 Click the Export icon to save account information in an electronic format. 5 Click on the Printer icon to the left of the Search bar to print transactions. To print a specific date range, sort your transactions by clicking the Filter icon to the right of the Search bar prior to printing. 6 Additional transaction information displays underneath a selected account. Click/Tap an entry to reveal a snapshot of details about that transaction. 7 Click/Tap Live Chat to chat with an agent during the operational hours of Monday through Friday between 8:00 a.m. and 5:00 p.m. ET. 8 To view a check within your transaction information, click on the check image. A new window appears with a print option located above the image.

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Transfer Funds – Initiate Transfer At the center of online banking is the ability to transfer funds between your accounts at Capital Bank. Here you can quickly initiate a one-time transfer or schedule recurring transfers to be processed automatically.

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1 Select Transfers from the main menu to initiate a single funds transfer. On the next screen, drag an account to the Transfer From box or you may select it from the drop-down list under Select . 2 Next, drag an account to the Transfer To box or you may select it from the drop-down list under Select . 3 Then, enter the amount and date of the transfer to be processed in the required field. 4 Enter a note (optional). 5 Click/Tap Submit .

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Transfer Funds – Scheduled Transfers View scheduled details regularly so you can stay in control of account transfer activities that occur.

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1 Click/Tap the Scheduled option from the main Transfers screen to reveal a list of transfers that are pending. 2 Click/Tap an entry to view the details of a scheduled transfer.

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Transfer Funds – Transfer History Having a list of executed transfers is a useful tool for ensuring that your transfers are processing smoothly.

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1 Click/Tap the History option from the main Transfers screen to reveal a list of processed transfers. 2 Click/Tap an entry to view the details of a processed transfer.

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External Transfer – Accounts You can view and search the accounts you have already set up for external transfers, and add accounts as needed.

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1 Click/Tap the Account option from the main External Transfer screen to reveal a list of accounts available for external transfers. 2 Click/Tap Add Account to begin adding a new account to your list. 3 To search for specific account information, enter your search criteria in the provided space and click/tap the magnifying glass icon. To review details about an existing account, click/tap an account entry.

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External Transfer – Initiate Transfer Initiate a one-time or recurring transfer to an account at another institution.

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1 Select External Transfer from the main menu to initiate an external funds transfer. On the next screen, select the From Account from the drop-down list. 2 Next, select the To Account from the drop-down list. 3 Then, enter the amount of the external transfer. 4 Select the frequency of the external transfer. 5 Click/Tap Submit .

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External Transfer – Transfer History Review the details of your external transfer history regularly so you can be confident that they are being effectively processed.

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1 Click/Tap the History option from the main External Transfer screen to reveal a list of processed transfers. 2 Click/Tap an entry to view the details of an external transfer.

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Bill Pay – Add a Payee Before you pay a bill, you must set up payees. A payee can be a company (light, water, internet, etc.) or an individual. Payees must be located within the United States. Individuals paid through Bill Pay will always receive a paper check. For electronic delivery to individuals, go to Pay a Friend on page 20 .

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1 Click/Tap the Payees option from the main Bill Pay screen to add a new payee. 2 Next, click/tap New Payee .

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Bill Pay – Add a Payee continued ▶

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3 Enter the payee name, payee nickname (optional) and account number. Scroll down to enter the address for the payee, including the city, state and zip code. Click/Tap Done when finished.

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Bill Pay – Add a Payee continued ▶

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Click/Tap on a payee in the list.

5 Click/Tap Edit to revise payee information. Click/Tap Delete to remove the payee from the list.

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Bill Pay – Pay a Bill Just like transferring funds, paying bills shouldn't require taking extra steps to complete. Bill Pay saves you time and effort by allowing you to pay bills in one place.

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1 Click/Tap Bill Pay from the main menu to initiate a new bill payment. On the next screen, drag an account to the Pay From box or you may select it from the drop-down list under Select . 2 Select a payee from the Available Payees drop-down list. 3 If a payee is not listed, you can add one by either taking a photo of a payment voucher (for mobile devices), or uploading an image file (computer).

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Bill Pay – Pay a Bill continued ▶

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4 The image you uploaded appears in this space. 5 Enter the amount. 6 Click/Tap Change Frequency to set up recurring payments only. 7 Click/Tap Standard US Mail or Overnight Mail . Overnight Mail incurs an additional fee and requires and overnight address (P.O. Box not accepted). 8 Enter a date you want the payment to be delivered. Click/Tap Submit . 9 Upon submitting a bill payment, a confirmation message and number appears. Right-click and select Print to print the confirmation.

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Bill Pay – Scheduled Payments Maintaining transaction information and due dates can become daunting if they frequently occur. Viewing a list of scheduled payments and details keeps you organized to avoid any unwanted surprises.

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1 Click/Tap the Scheduled option from the main Bill Payment screen to reveal a list of payments that are pending. 2 Click/Tap an entry to view the details of a scheduled payment.

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Bill Pay – Payment History Viewing your payment history details is essential for record keeping. Check payments are also displayed here, which do not debit your account until the payee has processed them.

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1 Click/Tap the History option from the main Picture Pay screen to reveal a list of payments that have been executed. 2 Click/Tap an entry to view the details of a executed transfer.

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Pay a Friend Rather than waiting to pay friends the next time you see them, quickly send money to them using the Pay a Friend feature. You will both appreciate how innovative and easy the process can be!

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1 Click/Tap Pay a Friend from the main menu. Next, drag an account to the Pay From box or you may select it from the drop-down list under Select . 2 Enter a name in the Pay To field. Then, click/tap the Choose Send Method drop-down list and select either the Email or Mobile Phone option. 3 Once you have selected a preferred option, enter the information based on your choice. 4 Then, click/tap the Amount required field and enter the amount. 5 Enter a security question. This is an added measure of security. Be sure only the recipient can answer the question you choose. Then, enter the answer to the security question. Click/Tap Submit when finished.

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Pay a Friend continued ▶

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6 The next screen summarizes your payment information. Click/Tap Confirm to submit your payment for review. This payment appears within the Pending category on the main Pay a Friend screen until it is delivered.

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Pay a Friend continued ▶

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7 A message is received confirming that the payment information has been successfully submitted.

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Money Manager Overview (PFM) We understand how important it is to manage your finances. Therefore, we make it possible for you to view and manage all of your financial accounts—even from other financial institutions—in one place with our Money Manager feature.

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1 Click/Tap Money Manager from the main menu. On the next screen, a statement of being redirected to a third party site displays. Click/Tap Proceed .

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Money Manager Overview (PFM) continued ▶

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2 The Money Manager dashboard is presented on the next screen, as well as menu options. 3 To add accounts, click/tap Add , or Update to modify account information. Capital Bank accounts are automatically added for your convenience. 4 A search bar is available to retrieve specific transaction information. 5 Widgets are located on the right-hand side of the screen so you can review and create new financial account standards. Click/Tap Customize Widgets to quickly modify your user experience. 6 Click/Tap Help for assistance using this product.

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Statements Rather than relying on traditional paper statements to clutter your mailbox, you can review the same account information online within seconds.

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1 Click/Tap Statements from the main menu. On the next screen, click/tap an account to view statement information. Please note that a Portable Document Format (PDF) viewer app or software must be installed on your computer or device in order to view electronic account statements.

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Statements continued ▶

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2 A list of monthly electronic statements drops down. Select whether you would like to View or Save/Print a statement.

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Statements continued ▶

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3 If you select View , the statement displays in a new window.

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Statements – Delivery Preferences Customize the way you prefer to view your statements under each account.

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1 Click/Tap Statements from the main menu. On the next screen, click/tap Delivery Preferences .

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Statements – Delivery Preferences continued ▶

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2 A Portable Document Format (PDF) validation code displays to determine whether your computer or device has a PDF viewer app or software installed. Until a proper app or software is installed, the code does not display. If a code does display, enter the code in the provided space, then click/tap Submit .

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Statements – Delivery Preferences continued ▶

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3 Next, review the E-Sign Disclosure terms and click/tap Accept .

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Statements – Delivery Preferences continued ▶

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4 Under each account, select Electronic or Paper from the drop-down list. If you select Electronic, enter your email address in the provided space. Click/Tap Submit .

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Statements – Delivery Preferences continued ▶

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5 A message is received confirming that the statement delivery preference information has been successfully submitted. Click/Tap OK .

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Check Reorder Reordering checks online is quick, easy and secure. Replenish your check supply today!

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1 Click/Tap Check Reorder from the main menu. On the next screen, a statement of being redirected to a third party site displays. Click/tap Proceed .

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Check Reorder continued ▶

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2 From the third party site, enter the requested information in the provided spaces to begin ordering your paper checks. Then, select the account type. Click/Tap Continue to proceed with your order.

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Stop Check Payment – Single Check If you believe a check was lost in the mail or possibly stolen, the recipient never received a check, or the amount was incorrect, you can stop a check payment. We make it convenient to stop checks online for free!

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1 Click/Tap Stop Check Payment from the main menu. From the first drop-down menu on the next screen, select the account from which the check was issued. Next, select Single Check from the second drop-down menu. Click/Tap Next .

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Stop Check Payment – Single Check continued ▶

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2 On the next screen, enter the check number in the provided space. Then, click/tap Submit .

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Stop Check Payment – Single Check continued ▶

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3 A screen summarizing the stop payment displays. Click/Tap Submit .

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Stop Check Payment – Single Check continued ▶

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4 A message is received confirming that the stop payment request has been successfully submitted.

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Stop Check Payment – Multiple Checks If you believe you have lost your checkbook or it was possibly stolen, you can stop a payment on a range of checks. We make it convenient to stop checks online for free!

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1 Click/Tap Stop Check Payment from the main menu. From the first drop- down menu on the next screen, select the account from which the checks were issued. Next, select Range of Checks from the second drop-down menu. Click/Tap Next .

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Stop Check Payment – Multiple Checks continued ▶

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2 On the next screen, enter the start and end check number range in the provided spaces. Then, click/tap Submit .

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Stop Check Payment – Multiple Checks continued ▶

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3 A screen summarizing the stop payment displays. Click/Tap Submit .

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Stop Check Payment – Multiple Checks continued ▶

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4 A message is received confirming that the stop payment request has been successfully submitted.

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Messages Our system enables you to send us secure messages within online banking. Because it’s secure, you may include confidential information as well as sensitive documents.

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1 Click/Tap Messages from the main menu. On the next screen, you can read, archive and reply to messages. 2 Icons are available to archive, delete or compose messages. 3 Click/Tap a message subject in your inbox to review a received message. 4 Click/Tap the pencil icon to compose a message on a new screen.

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Messages continued ▶

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5 From the drop-down list, select the subject of your new message. Then, enter your message in the designated box. 6 Click/Tap the paper clip icon to attach a file (optional) to your message. When finished composing your message, click/tap Send .

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Alerts Enjoy the convenience, ease and peace of mind when it comes to your online banking. Alerts help you stay on top of your finances by notifying you via email, text or both when the specified criteria are met.

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1 Click/Tap Alerts from the main menu. On the next screen, you can establish or edit your Email and SMS/Text delivery options for Security Alerts and Account Alerts. 2 Click/Tap the envelope icon in the delivery options panel to change your email address.

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Alerts continued ▶

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3 Enter or edit your email address within the provided space. Click/Tap Save when finished.

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Alerts continued ▶

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4 A message is received confirming that the new email address has successfully saved.

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Alerts continued ▶

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5 Click/Tap the smartphone icon in the delivery options panel to manage your phone number.

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Alerts continued ▶

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6 Enter or edit your phone number within the provided space. Click/Tap Save when finished.

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Alerts continued ▶

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7 A message is received confirming that the new SMS/Text phone number has successfully saved.

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Alerts – Security When it comes to online banking, being notified immediately when certain scenarios happen within your account can be of great value to your safety and security.

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1 Click/Tap Security Alerts from the main Alerts screen, then click/tap on a scenario entry to activate the option to receive alerts. 2 When you click/tap on a scenario entry, the panel expands to reveal an envelope (email) and smartphone (SMS/Text) icon.

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Alerts – Security continued ▶

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3 To activate a scenario for Email Alerts, click/tap the envelope icon. The icon features become more prominent and change color. 4 If a scenario requires a dollar amount, enter it within the provided space. 5 Once you have entered an amount, expand the panel to activate the scenario for Email Alerts and/or SMS/Text. At least one option must be activated in order to be notified. 6 Click/Tap Save when finished. An email or SMS/Text is received when an alert is added, changed or updated.

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Alerts – Account If you forgot to take note of a purchase, payment or a scheduled transfer in your checkbook, Account Alerts can help you resolve this issue.

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1 Click/Tap Account Alerts from the main Alerts screen. 2 Then, click/tap an account to activate the option to receive Email or SMS/Text Alerts.

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Alerts – Account continued ▶

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3 When you click/tap on a scenario entry on the next screen, the panel expands to reveal an envelope and smartphone icon.

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Alerts – Account continued ▶

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4 To activate a scenario for Email or SMS/Text Alerts, click/tap the envelope or smartphone icon. The icon features become more prominent and change color. If a scenario requires a dollar amount, enter it within the provided space. Once you enter an amount, expand the panel to activate the scenario for Email or SMS/Text Alerts. At least one option must be activated in order to be notified. 5 Click/Tap Save when finished. An email or SMS/Text is received when an alert is added, changed or updated.

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Social We would love to engage with you through our social media platforms. Connect with us today, and we will keep you updated on banking news and details happening within our community—and yours!

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1 Click/Tap Social from the main menu. On the next screen, select a service to be redirected to our social media page.

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Settings The Settings feature allows you to quickly manage your account preferences, such as hiding or changing the order of your accounts, so your banking experience can be customized and comfortable.

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1 Click/Tap Settings from the main menu. In the new window, click/tap Change Account Order to modify the sequence that your accounts appear within online banking. 2 Click/Tap the gear icon next to each account to reveal additional options, such as hiding or renaming an account.

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