CIICPD 2023

TABLE OF CONTENTS

FOREWORD

5

ABOUT THE PUBLICATION

7

Critical Incidents in Intercultural Communication and Promoting Diversity Project ABOUT THE AUTHORS

11

AIM AND METHODOLOGY

21

THEORETICAL UNDERPINNINGS

23

by Dagmar Sieglová EXECUTIVE SUMMARIES

39

CHAPTER 1

47

Critical Incidents: A narratological perspective and its implications for intercultural learning. A corpus analysis. Doris Fetscher, Susanne Klein

CHAPTER 2

75

Critical Incidents in Corporate Leadership: A model event toward diversity, equity and inclusion Dagmar Sieglová, Jan Kotík, Miluše Löffelmannová, Vladimíra Soukupová, Lenka Stejskalová

CHAPTER 3

109

HEAD DIVE into Diversity Management: An innovative approach to assess critical incidents in higher education Martina Gaisch, Victoria Rammer

CHAPTER 4 127 Critical Incidents in a Financial Context: An empirical analysis from banking

students’ and financial intermediaries workers’ experience Maurizio Pompella, Antonio Fasano, Mario De Martino

3