Information Technology Policy Manual 2022
• The Information Technology Department may randomly survey Tier II departmental end users on service standards within the department.
• Two (2) consecutive Tier II audit failures in which the department is non-compliant with the established agreement standards will result in the removal of Tier II status.
• Failure to comply with the Tier II Policy will result in the removal of Tier II status.
Direct any questions regarding this policy to the C ity of Greensboro’s Information Technology Department CIO, Deputy CIO, or IT Projects Manager.
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