EDF_REGISTRATION_DOCUMENT_2017

ENVIRONMENTAL AND SOCIETAL INFORMATION − HUMAN RESOURCES Offer sustainable, safe and efficient energy

In 2016, Dalkia signed a contract with Webinage (digital solutions offer) to create a new platform for managing Dalkia’s customer relations. This platform allows customers to track their consumption and bills, schedule visits, etc. using a single interface. Citelum proposed and signed an initial Indoor contract with Renault to optimise consumption on industrial sites (10 sites representing 100,000 street lights), with the aim of reducing the number of street lights by 20% and a commitment to reduce current site consumption by 70 to 75%. In China, the Sanmenxia heating network relies on smart digital tools (including sensors, AI, etc.) to achieve the best possible service and optimise the efficiency of the network as a whole. R&D has produced many of the monitoring, consulting and diagnostic algorithms and energy-efficient innovative service offerings. In 2017, these included the development of new features aimed at explaining to customers why consumption differences from one year to the next or compared to a population with the same characteristics as them may have occurred and the development of algorithms to estimate the impact of a heat wave on a customer’s consumption and bill, based on their profile. In the business customers market, R&D has designed a connected object (Konto) for communication between an electricity meter and a smartphone to allow consumption information to be tracked in real time. With the help of a mobile app, Konto helps customers understand their consumption while saving energy. It allows users to see their consumption in real time along with their consumption history, receive consumption analyses and be alerted in the event of unusual consumption. The innovative offers presented above align perfectly with the Corporate Social Responsibility Goal no. 4 (CSRG no. 4): “Innovating through digital energy efficiency solutions so that customers can better manage their usage”.

In Italy, Edison launched a new range of services in March 2017 call Edison World to meet three objectives: automated living (Edison Smart Living) and safe and protected living (Edison Casa Relax) with transparent energy costs powered by green energy (Edison World Luce e gas and Edison my Forest). Edison Smart Living is a “starter kit” that transforms any home into smart home that can be managed remotely using an app, thus making it more comfortable and helping customers consume more efficiently. The strengths of this starter kit are that it is extremely flexible, which means that users can adapt it to their homes to meet their needs, and it is very easy to use and does not require an installer. In July 2017, Edison launched “My comfort”, an offer for families who want to replace their boiler with a high-efficiency model that can save up to 30% on gas consumption. My Comfort offers ready-to-use solutions that are modulated according to three levels of connected services (installation, four years of maintenance, five year extended warranty, smart thermostat, etc.) In the United Kingdom, Blue Lab is working on a range of products for their residential customers. With the deployment of smart meters, a Computer Aided Device (CAD) is being tested and should be offered to customers with an app (REVI) that will show their consumption in real time and suggest energy-saving measures. Blue Lab has also deployed an app (HAWK) that allows customers to learn more the consumption of various devices. It allows them to understand the reasons for high bills, and it is being tested by the customer complaint team. In future, it will be available to all online customers via the My Account app. With R&D, Blue Lab also developed the feature Alexa for Amazon Echo, which allows customers to access their EDF Energy account using voice control. A new tariff called “Control and Connect” includes Amazon Echo in the offer and has major demand. In Belgium, EDF Luminus launched the “My consumption” platform in December 2016, and all residential customers can now access their enhanced consumption data. This means that they have a monthly overview of their gas and electricity consumption, shown separately by meter type. Consumption is evaluated based on the customer’s profile, along with the corresponding costs, and a comparison with previous years and similar homes is offers, along with tips for savings. B2B market As it did in the B2C segment, EDF has just launched a self-consumption offer on the B2B market to enable corporate customers to play an active role in their electricity generation and consumption. Though ESG questionnaires, more and more key account customers have asked EDF to give them more information about EDF’s Sustainable Development performance, including the “carbon" (1) focus. For example, EDF answers questionnaires from several dedicated platforms (2) . As a result, EDF is authorised by AFNOR to conduct mandatory energy audits for its customers, in accordance with regulations and the NF EN 16247 standard. In addition to regulatory compliance, EDF’s goal in this new offering is to help customers improve their energy efficiency and their performance and competitiveness along with it. Moreover, EDF Marché d’Affaires’ latest innovation is the launch of the first 100% digital energy audits. This innovation will enable EDF Marché d’Affaires to be in closer contact with our tertiary customers and support them in their energy transition. EDF Marchés d’Affaires also offers its customers an online tool that allows them to identify their consumption profiles and benchmark themselves in comparison with people in their line of business to determine if they are able to go further in their energy savings. This service is being promoted and will be expanded in 2018. In 2013, Dalkia established the DESC (Dalkia Energy Savings Center), an interactive platform to monitor building energy consumption. Since then, Dalkia has been working on the NewDESC, which will develop new applications and algorithms for the DESC, and experimenting with artificial intelligence so that analysts will be able to focus more on pursuing energy savings.

3.

3.2.2

PERFORMANCE AND

COMPETITIVENESS OF THE NUCLEAR FLEET

The materiality matrix identifies the performance and competitiveness of the fleet among its material priorities (materiality issue no. 12 Performance and competitiveness of the nuclear fleet). This refers to the strategic choices made, as well as the measures taken to guarantee the operational performance and competitiveness of the nuclear fleet (see section 1.4.1.1.2 "Operation and technical performance of the nuclear fleet").

3.2.3

DEVELOPMENT OF RENEWABLE

ENERGIES (3) As a player in energy transition and the fight against climate change, EDF is deploying a global strategy aimed at providing or giving access to low-carbon energy by acting on several levers: development of renewable sources of energy and recovery, development of energy storage and services, inclusion of renewable energies in the electricity generation mix, innovation, research and development, a renewable energy aggregator and electricity supply from renewable energies. EDF is Europe’s leading producer of renewable energies (hydropower, wind power, solar power, biomass, etc.) and will significantly accelerate their development. Accordingly, by 2030, the Group aims to double (compared with 2014) the net installed capacity of the renewable energy fleet from 28GW to over 50GW, mostly through wind power, solar power and hydropower as part of its CAP 2030 plan. In December 2017, the EDF group announced the launch of a “solar plan” for the massive development of an installed capacity of 30 gigawatts in France between 2020 and 2035. This project represents a total investment of €25 billion and will be promoted with partners.

Especially since the Paris Agreement. (1) Ecovadis. (2)

The materiality matrix identifies the development of renewable energies among the most material issues (see materiality issue no. 7, Development of renewable energies). This (3) issue refers to the development of renewable sectors, including wind, solar and biomass, and the maintenance of hydropower capacities; it also refers to the detection of technological breakthroughs and the financing modalities of renewable energy projects

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EDF I Reference Document 2017