EDF_REGISTRATION_DOCUMENT_2017

ENVIRONMENTAL AND SOCIETAL INFORMATION − HUMAN RESOURCES Act positively within communities and strengthen dialogue

Mapping of EDF stakeholders

SHAREHOLDERS

GOVERNMENT AND TRANSNATIONAL INSTITUTIONS

3.

STATUTORY AUDITORS, RATING AGENCIES, AUDITORS

CIVIL SERVANTS

ELECTED OFFICIALS

LENDERS

REGULATORS

F I N A N C I A L

EMPLOYEES

P U B L I C A U T H O R I T I E S

S T A K E H O L D E R S

COMPETITORS IMPACTED POPULATIONS AND LOCAL COMMUNITIES

INTERNAL GOVERNANCE BODIES

S T A K E H O L D E R S

C I V I L S O C I E T Y

I N T E R N A L

REPRESENTATIVES

NGOs, ASSOCIATIONS, THINK TANKS

DIVISIONS AND ENTITIES OF THE GROUP

PROFESSIONAL ORGANISATIONS

TRADE UNIONS

S U P P L I E R S

C L I E N T S

PRESS & MEDIA

BUSINESS CLIENTS HOUSING COOPERATIVES & CONDOMINIUNS LOCAL

PARTNERS

LEGAL SUPPORT

SUB-CONTRACTORS

PRIVATE USERS

UNIVERSITY AND HIGHER EDUCATION (RECRUITMENT/SKILLS)

AUTHORITIES

VULNERABLE CUSTOMERS

OTHER TYPES OF CLIENTS

SUPPLIERS

public information and education, for young people in particular, on energy and ■ sustainable development issues. With the aim of preventing, reducing and offsetting the impacts of its activity on the environment, the quality of this dialogue with all stakeholders relies on the success of the Group’s sustainable development policy and its performance. Dialogue mechanisms 3.5.1.2 Listening to stakeholder expectations has become an essential part of the operational activity of Group entities and companies; it's historically strongly developed in generation businesses (nuclear, hydropower or thermal), in EDF Energy, as well as in entities where marketing is an inherent part of business (the Sales and Marketing Department and Dalkia in particular) within the Group. Surveys monitored over time with a real continuity of questionnaires and scope makes it possible to monitor changes in the expectations of the populations concerned. For example:

Listening to the expectations of our stakeholders enables us to develop and refine our strategies and policies. The main stakeholders at EDF central level associated with the Sustainable Development Department are presented opposite. The mapping of EDF stakeholders enables business units to gain information through: local consultation on generation sites and new industrial projects; ■ relations with customers, suppliers, sector partners, socio-professional ■ organisations, public authorities and national and international institutions; operational partnerships with NGOs and the academic world; ■ participation of experts and specialists in independent boards or panels to ■ provide Group managers with external opinions;

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EDF I Reference Document 2017