EDF_REGISTRATION_DOCUMENT_2017

3.

ENVIRONMENTAL AND SOCIETAL INFORMATION − HUMAN RESOURCES Act positively within communities and strengthen dialogue

Local resident survey on nuclear generation , thermal generation and ■ hydropower generation: carried out since 2009 by official survey companies such as IPSOS, these research measure local residents’ opinions on nearby plants and energy. 19 nuclear generation sites, 7 fossil thermal sites, 15 hydropower sites and 2 nuclear sites under decommissioning (Creys-Malville and Brennilis) were the subject of this survey in 2017. Local residents’ surveys around generation sites highlight that nuclear power plants have a positive impact in terms of employment (82%), economic activity (78%), commerce (68%) and community equipment (64%). For thermal generation sites, 74% of local residents consider that they have a positive impact on economic activity, 69% that they have a positive impact on employment, 51% on commerce and 50% on community equipment; Sustainable Development Survey (SDS): this monitors French and European ■ opinion on topics relating to the environment, energy and sustainable development, and is carried out by EDF’s R&D department alternately in three European countries. It contributes to providing opinion data for different projects and issues. The latest wave confirms that in Europe, especially in Germany, Belgium and France, the deterioration of the environment is the main issue of growing concern, especially with the higher socio-economic categories, unlike economic concerns, which are on the decline. With respect to energy sources, although European public opinion is currently against coal and for renewables, opinions differ when it comes to nuclear power. Support continues to dwindle in France, and a clear majority considers that at the European level, we will be able to phase out nuclear energy in 30 years and replace them with renewable energy; Internal Environmental Survey (BIPE): a survey carried out on a sample of ■ EDF and Enedis operators. The questionnaire covers the following themes: environment, energy, CSR, innovative concepts. The main findings for 2017 are reaffirmed support for renewable energies, opposition to fossil fuels and stability for nuclear generation. The operators’ perception of the state of the environment is more severe if the region under consideration is vast or far away: in 2017, a quarter of the operators questioned considered that the state of the environment is poor or very poor in their region and in France, compared with 38% for the environment in Europe, and 79% for the world. These perceptions have been stable since 2014. The operators perceive nature as being very vulnerable to human interference and are pessimistic about its future. Over 80% of them think that were heading towards a major ecological disaster, over three quarters of them think that human interference has disastrous consequences for nature, and half consider that we are reaching the limits of the number of persons that the Earth can cope with. Two thirds do not consider that scientific progress will resolve Europe’s environmental problems in the next 20 years. This pessimism is reflected in their deep mistrust of sources of information concerning the environment, except when it comes from scientists and doctors. In terms of knowledge and awareness of environmental concepts, more than three quarters of the operators questioned say that they have already heard of sustainable development, green energy or the Ethics Charter. Lastly, one out of six operators declared that they had taken a course on the environment or sustainable development in the last three years (see section 3.5.8.1"For employees") . Listening practices are widespread: this is traditionally the case for the Sales and Marketing Department and Dalkia who conduct rolling customer satisfaction surveys. These surveys aim to estimate service progress and customer benefits, and to better understand customer reasons for dissatisfaction and expectations. EDF Polska also carries out local residents’ perception surveys, for example on the Torun investment project, along with listening and consultation seminars for local residents in Gdansk and Gdynia. EDF Luminus has consulted identified stakeholders in its networks to draw up its materiality matrix. In the UK, EDF Energy holds regular meetings (three to four per year) with identified stakeholders on questions linked to its activities and impact with the aim of identifying and delivering the products and services best suited to customers for each of its segments. All survey methods, both quantitative and qualitative, are used, in the form of face-to-face interviews, telephone interviews or via social networks.

In 2017, Dalkia deployed the “Let’s Talk Customers” approach based on the three pillars below: the aim of being close to its customers regardless of the weather; the promise of implementing the Dalkia touch to satisfy its customers every day and the right attitude to adopt: professionalism, listening ability, anticipation and support. In Martinique, SEI employees went to meet customers during various events (under the “listening to our customers” banner). The Producers Forum brought together more than one hundred persons who play a role in the energy sector such as photovoltaic panel producers. Edison listens to its customers’ needs via discussion groups that deploy initiatives such as “regional roadmap” and the “Service Quality Charter”. EDF group regularly holds meetings of its France and International panels, jointly setting the agenda, to collect their opinions and enable Group managers to respond. Stakeholder panels 3.5.1.3 Stakeholder dialogue within the Group takes varied forms depending on the type of activities (generation, sales etc.), the place it occurs (local, national, international), the time period (project or operational phase for a facility, for example), and the proposed dialogue objectives (solving a well identified operational problem, examining a major corporate issue, etc.). Over the last dozen years, EDF group has tested an original, effective type of dialogue by coordinating different external stakeholder councils, at corporate or country level. To date, several panels of external experts provide Group managers and companies with their view on the major topics of interest to EDF. Agenda items are proposed by both parties and the recommendations made are reviewed two years after the work has been completed. The Sustainable Development Council is made up of external specialists who represent the various issues associated with the impact of EDF’s facilities and businesses. It challenges EDF managers and experts as early as possible over the Company’s proposed actions regarding sustainable development. In 2017, the panel met to discuss the new materiality analysis conducted by the Group. Within the Group, other stakeholder panels continue to work on areas associated with sustainable development, such as the EDF Scientific Council and the EDF Medical Council. For example, in 2017, the Scientific Council met to discuss the issue of the acceptability of industrial (1) structures. In response to the transformation of the technical, economic and political frameworks that govern its business, to changes in the definition of the general interest and the sometimes spectacular controversies such as the ZAD (“zone to be defended”) movements in Sivens or Notre Dame des Landes, a working programme has been created to gain more insight into the local factors of acceptability, the increased professionalisation of the people involved, better understanding of the impact of digital tools in the public area and the specific manner in which the issue of acceptability arises for new infrastructure derived from emerging technologies. The EDF Medical Council is made up of personalities from the medical community and university lecturers. It is a body for reflection and advice on a number of current health topics connected to EDF’s activities. Its Chairman is Professor André Aurengo, member of the French Academy of Medicine. The Medical Council held three plenary meetings in 2017. The main subjects discussed by the Council covered the essential professional and environmental health issues of current relevance: the impact of the functioning of wind turbines on the health of residents, the risks associated with the presence of endocrine disruptors, and the setting up an epidemiological study on the post-employment follow-up of employees who are exposed to magnetic fields during their career. In 2017, EDF created a Council of Future Generations . Launched by EDF and Usbek & Rica on 11 July, it brings together 60 people every quarter to discuss the major controversial issues of the future. It is made up of 40 representatives of EDF’s businesses and the Group’s subsidiaries in France (2) and 20 people from outside EDF: entrepreneurs, philosophers, specialists of the circular economy or energy transition issues, media professionals, CSR and digital experts. The first two sessions focused on the following issues: “100% renewable, in how many years?”; “Is electricity a market like any other?”.

"Acceptability of facilities and industrial projects: what are the challenges for EDF?”. (1) Excluding Enedis and RTE. (2)

184

EDF I Reference Document 2017