EDF_REGISTRATION_DOCUMENT_2017

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PRESENTATION OF EDF GROUP Description of the Group's activities

Electriscore, an online platform, helps Internet users choose household appliances that minimize electricity consumption. Lastly, EDF is investing in open innovation with EDF Pulse&You, a digital collaborative platform for co-construction with customers and startups. Since its launch in March 2016, 6,000 Internet users have taken part in the development of innovative projects by testing new products. Earning of energy savings certificates (CEE) Where Residential customers are concerned, the production of the CEE results from the energy renovation of the home, essentially based on a network of “EDF Home Solutions Partners” (see also section 1.5.6.1 “General regulations that are applicable to the environment, health, safety and security”). All residential customers who made energy efficiency alterations to their home qualify for a direct cash bonus from EDF by visiting www.prime-energie.edf.fr and providing the information and documents required. This complements the CEEs issued by EDF with a first-ever direct model in addition to partnerships. Solidarity policy Solidarity is a core value of EDF, which has been pursuing a policy dedicated to economically disadvantaged customers for close to 30 years (see section 3.5.4 Together EDF Entreprises and EDF Collectivités have 1.6 million customers. Electricity sales in 2017 came to 172.7 at regulated sales tariffs or market prices and natural gas sales came to 17.1. and business customers EDF Entreprises supports businesses and professionals so as to contribute to their energy performance, in particular by helping them reduce their energy bills and participate in the energy transition. This action is at the core of the EDF group’s strategy, which favours in particular the development of energy services. EDF Entreprises' products EDF Entreprises provides businesses and professionals with competitive tailor-made electricity and gas supply offers. Offers are varied depending on customer expectations and consumption patterns. The electricity offers provided by EDF Entreprises enable small businesses, very small businesses and professionals to optimise their energy supply through simple contractual arrangements. They allow customers that consume more to choose the length of their commitment at the offered prices, depending on their needs in terms of budget visibility. Lastly, EDF Entreprises is able to tailor solutions for the heaviest users depending on the structure of their consumption. EDF Entreprises also offers its business customers guaranteed prices over three-year periods to enable them to plan ahead. EDF Entreprises structures its products to encourage its customers to optimise consumption according to generation costs by offering different prices at peak and off-peak hours and even summer and winter prices for heavier users during these times of year. EDF Entreprises offers all its customers across all its products the option to choose electricity from renewable sources to cover their consumption. For small and medium sized enterprises and professionals, it involves a specific offer, the renewable energy contract, which guarantees that 100% of their consumption will come from electricity generated from renewable energy sources and facilitates their communication with their own customers regarding their commitment. In addition, for every megawatt-hour billed, EDF will contribute one euro to fund renewable energy research projects or to develop new renewable energy electricity generation units. For larger customers, it involves an option that allows them to decide themselves what proportion of their consumption will come from guaranteed sources, between 20% and 100%. “Fight against energy poverty contribution”). Business customers 1.4.2.2.2.2

The EDF group wants to be the reference partner for territories in the energy transition, and accompany them with their energy efficiency projects for the production of local renewable energies as well as the eco-district development projects. It is also involved in the development of electric mobility via its subsidiary Sodetrel. Activity by customer category 1.4.2.2.2 Residential customers 1.4.2.2.2.1 At the end of December 2017, EDF had 25.6 million residential electricity sites and more than 1.3 million gas customers in France. For fiscal year 2017, the volume of its sales totalled 127.7TWh of electricity and 13TWh of natural gas. EDF is innovating to become the partner of sustainable well-being at home for its customers. This positioning reflects the importance for EDF of assisting them with their comfort and energy savings. After contacting EDF, close to nine out of ten customers are satisfied with the response, whatever the channel through which or the reason why they contacted the Company. The customer experience offered, underpinned by ongoing innovation, is both digital and very human. There are now nearly 13.5 million active customer accounts with close to 5,000 advisers all based EDF supplies electricity at regulated sales tariffs. EDF also launched Vert Electrique, a new range of renewable “green electricity” products, and products adapted to new uses of electricity. Two products have been on offer since 16 October 2017, namely Vert Electrique (electricity from renewable sources with a high service quality) and Vert Electrique Week-end (energy savings by shifting weekly consumption to the weekend). Other innovative products are set to be added to the mix. EDF also supplies 1.3 million customers with natural gas as part of market offerings. In addition to Avantage Gaz which offers a fixed price per kWh (excl. taxes) for four years with possible reductions depending on the price of the regulated sales tariff for gas (up to 7% of reduction over four years), two new products were launched in 2017. Avantage Gaz Durable not only comes with all the benefits of Avantage Gaz but also offsets the carbon emissions of gas consumed (on the basis of estimated annual consumption) and provides support to a biogas research programme in France. Avantage Gaz Connecté lets customers manage their heating remotely and enhance their comfort with the purchase of a connected thermostat. Functionality and services In 2017 EDF partnered with AXA to bolster its range of support services with three rapid repair options applying to external electricity and gas installations (electricity & gas option), electricity, gas & water installations and plumbing/locksmith problems (home option) and equipment (equipment option). Also in partnership with AXA, EDF offers Assurénergie which allows customers to benefit from a flat rate reimbursement to enable them to pay their energy bills in the event of difficulties (loss of employment, inability to work, hospitalisation, invalidity or death). In 2017 “e.quilibre”, a digital solution available to all customers with a customer account or who have downloaded the "EDF & Moi" application, was improved with new functionalities to better understand and control energy consumption. Since 1 st March 2017, thanks to "le Fil d'Actu" (newsflow), customers with Linky meters can get daily and peronal news regarding their energy consumption, like their real consumption in TWh and in Euros, adapted actions to save energy or comparisons with similar households. They can from now on set a consumption target in euros and thus be alerted if it is exceeded. Last, they can track their monthly data (already available) and daily electricity consumption in euros via a graph. Customers must agree to give access to their data in order to benefit from this service. More than 145 million visits were made on the website dedicated to the Residential customers and to the EDF & Moi app in 2017. About 5 million EDF & Moi apps have been downloaded. In addition to these personalized digital tools, EDF offers energy saving tips on its website (edf.fr) and runs a network of “EDF Home Solutions Partners” to help residential customers renovate their home energy use. Customers also have access to loan solutions from Domofinance, EDF's finance partner, to renovate their home energy use. in France to serve them. Energy supply

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DF I Reference Document 2017