SBT1917 Modern Claims 26 Supplement v5[1]

FEATURES

What’s in the future for the BSI Kitemark for Vehicle Damage Repair? Understandably, with the technological advances in vehicle design, materials and computing power, standards have to be reviewed continually to keep pace with such developments. Equally, as vehicles become more complex, more expertise is required to repair them. The BSI Kitemark has been instrumental to the industry to date, however it is currently being reviewed by stakeholders in the industry, including insurance organisations, to ensure it continues to meet the requirements of the insurance sector, bodyshops and consumers. To date, the Kitemark scheme has focused on the industry standard BS 10125 Automotive services. However, to reflect the changes in the market and new developments, BSI will be adding other elements such as cybersecurity and the customer complaint process to the scheme. This will ensure that the Kitemark for Vehicle Damage Repair continues to support the industry, both now and in the future. For more information, please visit: https://www.bsigroup.com/en-GB/ our-services/product-certification/industry-sector-schemes/automotive- product-certification-and-kitemark-schemes/vehicle-damage-repair- kitemark-pas-125/

About BSI Kitemark™ Originally used solely in the UK, the BSI Kitemark is now recognised throughout the world as a mark of quality and safety that offers true value to consumers, businesses and procurement practices. A recent consumer survey showed that nearly 70% of British consumers have awareness of BSI Kitemark. A product or service with BSI Kitemark certification proves that it has been independently and rigorously tested, giving consumers the confidence that it goes above and beyond standard levels of quality, and can be trusted to meet the highest levels of safety and reliability. The consumer survey shows that 60% of customers are willing to pay up to 26% more for goods and services displaying the BSI Kitemark. The BSI Kitemark is a registered trade mark, owned and operated by BSI; there are currently around 3,395 registered BSI Kitemark licences. With UKAS accreditation, the benefits to BSI Kitemark clients include risk reduction, increased customer satisfaction and access to new customers around the world.

1 BS 10125:2014+A1:2016 Automotive services – Specification for vehicle damage repair processes 3.5.1

July 2017

The Aftermarket Supplement 29