HP 2015 Sustainability Report

Introduction

Environment

Society

Integrity

About this report

How HP helps customers extend the life of our devices Given the rapid pace of innovation in IT and the relatively low price of many products, it is often more compelling to purchase the latest technology than repair aging devices. HP is committed to helping our customers extend the useful life of our products. We offer freely available service manuals for most products (by searching for "repair manual" along with the product name) and a wide range of service options and product warranties that enable customers to repair their devices and maintain product quality. For all busi- ness PCs, we lengthen the product life cycle with three-year extended warranties and five-year replacement part guarantees. Furthermore, HP laser and inkjet printers have a three-to-five-year support life for parts. Additional options for extended warranties and repair services for PCs and printer products are available through HP Care Pack Central . We also make it easy for customers to upgrade products and replace missing or damaged PC and printer parts through HP PartSurfer . Additionally, our easily navigable database of worldwide, authorized support providers helps customers receive correct diagnosis and repair of problems by certified technicians with certified parts. HP YouTube support videos provide customers with easy-to-access tutorials and instruc- tions on how to keep PCs and printers in peak condition. Design for the future Sustainability is fully embedded in our research and development (R&D) agenda, as demonstrated by the following: • Current portfolio: For existing products and services, we focus on driving down costs and energy consumption. This leads to transformational innovations such as HP toner cartridges with HP JetIntelligence technology that deliver up to 33% more pages and 55% less CO 2 emissions 1 per cartridge than previous product generations. • Emerging needs : Through interactions with experts within and outside HP, as well as through partnerships with customers, we work to understand emerging needs and to develop solutions. Looking ahead, we see great potential for 3D printing to revolutionize manufacturing and dramatically lower associated costs and environmental impacts. • Breakthrough innovation : We develop new approaches that address unspoken needs and redefine what technology can achieve. For instance, we are exploring new sensors that can dramatically reduce costs and improve healthcare when combined with “lab- on-chip” and “lab-at-home” technologies, which enable analysis outside the tradition- al laboratory setting.

In 2015, Hewlett-Packard Company spent approximately $3.5 billion on R&D.

41 HP 2015 Sustainability Report

www.hp.com/sustainability