TechHire Needs Assessment: Information & Computer Technologies Occupational Survey Analysis, June 2016
TECHHIRE NEEDS ASSESSMENT Information & Computer Technologies Occupational Survey Analysis
JUNE, 2016
Purpose
Earlier this year the White House launched the TechHire initiative and Rochester was one of 20 cities selected to develop new tools and training models which would connect Americans to well-paying technology jobs. As a part of this new initiative, the City of Rochester, the Greater Rochester Chamber of Commerce, Digital Rochester, and the Finger Lakes Regional Economic Development Council have partnered with Monroe Community College’s Economic and Workforce Development Center to conduct a needs assessment survey of local industry. The purpose of this survey was as follows: Assess the information technology needs of companies in the Genesee Valley and Finger Lakes region. Inform efforts to develop programs that produce in-demand workers in support of industry needs, and identify student internship opportunities. Better position the region to compete for State and Federal grant opportunities. Provide local organizations with a venue to request immediate support for urgent IT-related training and hiring needs. Assist in creating a more effective and proactive workforce development system for the Greater Rochester area. Degree requirement demanded. Many of the current and future job openings in IT require a Bachelor’s degree. The current number of openings for Bachelor’s for a select group of eleven IT positions is 76 and the anticipated growth within the next two years increases to149 positions. Prevalence of Outsourcing IT functions . The vast majority of respondents, about 7 out of 10, manage all their IT support needs in-house. About 1 in 5 partially outsource IT support needs. Less than 10% completely outsource IT support. Businesses are split regarding the condition of the regional business climate as it pertains to IT jobs. Half of the respondents reported that the business climate in terms of IT job growth for 2014 and 2015 remained the same, while the other half feel that IT job growth has increased or increased greatly and will continue to do so. Hiring challenges. The number one hiring challenge noted by respondents was the lack of qualified workers in the region. The second most noted challenge was an inability to pay market rate for positions. When asked if as if they would be willing to hire an Associates level worker even though a Bachelor’s level worker was desired or similarly, a Certificate level Summary Key Findings
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worker in lieu of an Associates level worker, 44% would be willing to consider such an appointment, but only for persistently difficult to fill IT positions.
Difficult to fill. The top two most difficult positions as reported by respondents selecting from the IT occupations listed in the survey are Computer Programmers/Software Developers and Information Technology/Computer and Information Systems Managers.
Demand for IT Certificates. The most highly desired and required IT certification was for Microsoft ® technologies. The second most desired IT certification vendors were reported as: Cisco ® , PMP ® , and Oracle ® . Given the analysis on degree demand, it may be safe to infer that certification alone may not be enough to secure employment and that industry certifications are complementary to either a related technical Bachelor’s or Associate’s degree. Acknowledgements This survey was a collaborative effort with several agencies: Monroe Community College’s Economic & Workforce Development Center, the Greater Rochester Chamber of Commerce, the City of Rochester, and Digital Rochester. The survey was distributed to the Economic & Workforce Development Center’s business and industry database, as well as to targeted lists provided by the Greater Rochester Chamber of Commerce and Digital Rochester. Level 7 Market Research, a third party research partner, distributed a second version of the survey to a targeted list purchased from the Rochester Business Journal. Project Direction was provided by Todd Oldham, Vice President of Monroe Community College’s (MCC) Economic Development and Innovative Workforce Services (EDIWS) division. Angel Andreu, Director of Institutional Research collaborated Mr. Oldham with survey development, administration and analysis. Additional survey development, administration, and report development support was provided by Kristin Sine-Kinz, Director, Marketing Operations, EDIWS.
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Table of Contents
Purpose ..................................................................................................................................................... 1 Summary................................................................................................................................................... 1 Key Findings......................................................................................................................................... 1 Acknowledgements............................................................................................................................... 2 Table of Contents...................................................................................................................................... 3 Introduction............................................................................................................................................... 4 Methodology............................................................................................................................................. 5 Data Collection ..................................................................................................................................... 5 Respondent Profile................................................................................................................................ 5 Findings .................................................................................................................................................... 6 Outsourcing of IT functions.................................................................................................................. 6 Business Climate .................................................................................................................................. 7 Hiring.................................................................................................................................................... 8 IT Job Descriptions............................................................................................................................... 9 Demand for IT Certificates ................................................................................................................. 10 Demand for Job Skills by Experience Level ...................................................................................... 11 TechHire ............................................................................................................................................. 13 Training Needs.................................................................................................................................... 13 Appendix................................................................................................................................................. 15 Survey Results Tables......................................................................................................................... 15 Survey Instrument – Monroe Community College ............................................................................ 19 Survey Instrument – Level 7............................................................................................................... 29
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Introduction
Recent research data from Economic Modeling Specialists International (hereafter EMSI) for the nine counties Finger Lakes Regional Economic Development Council shows a projected 4% growth from 2015 to 2020 in eleven of the IT positions noted on page 9 of this report. While in percent, the greatest growth can be found in Seneca County (15%), the greatest growth by size is in Monroe County (an increase of 268). The figure below shows a color coded map of the projected growth by county. The average hourly rate for these nine IT positions is $33.42. Some of the concerns expressed by survey respondents involve future IT employment within the Finger Lakes region. Of primary concern, is whether the region is able compete from a salary perspective and how this might impact regional IT employment growth (please see Table 5 of this report).
Figure 1
For this project, the select key partners are: The City of Rochester Monroe Community College
The Greater Rochester Chamber of Commerce Digital Rochester Finger Lakes Regional Economic Development Council
The numerical difference from the EMSI report and the above quote is due to the number of IT jobs selected for analysis. This report was more limited in scope with regard to occupations tracked. EMSI used a different filter for occupation selection and therefore made different assumptions.
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Methodology
This web-based survey was distributed via email communication to four channels: The Economic & Workforce Development Center’s business and industry database. Using a unique link so responses from this list could be determined. Targeted distribution by the Greater Rochester Chamber of Commerce and Digital Rochester. Unique links were also used for these distributions so that respondent source was clear. Level 7 Market Research, a third party research partner, distributed a second version of the survey to a targeted list purchased from the Rochester Business Journal. Because we elected to distribute unique survey links through project partners, it is difficult to know the exact number of individuals that received a survey link. The final completed number of responses was 62. It was our intention to conduct a needs analysis resulting in a big picture needs assessment and not a rigorous research effort.
Data Collection
Survey questions covered the following topics: respondent business profile, business climate, challenges in hiring, eleven detailed IT position demands, desired industry certificate training, classifying skill and knowledge areas with level of experience, and training needs. Two surveys styles were developed and both survey instruments, MCC’s design as well as an alternative design by Level 7 Market Research, are located in the Appendix.
Respondent Profile
There were a total of 62 respondents that noted their total employment within the Genesee Valley and Finger Lakes region. More than half of the respondents had more than 51 employees, with the modal size being those in the 51 – 100 range.
Table 1 Number Employed
Respondents
1 – 5
4 9 7 7
7%
6 – 15
15% 11% 11% 21% 16% 19%
16 – 25 26 – 50 51 – 100 101 – 500
13 10 12 62
>500 Total
100.0%
The two top industries that the respondents identified with were Information/Information Technology and Business Services. The complete list of industries recorded by the respondents are noted in Table 2.
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Table 2
Respondents
Arts, Entertainment, or Recreation
1 8 1 4 1 3 4 1 3 3 1 7
2%
Business Services
13%
Construction
2% 7% 2% 5% 7% 2% 5% 5% 2%
Educational Services
Fabricated Metal Products/Tooling & Machining
Food Manufacturing/Food Processing
Health Care
Information/Information Technology
11
18%
Machinery Manufacturing Optics/Imaging/Photonics
Scientific & Technical Services Transportation/Warehousing
Other Manufacturing
11% 23%
Other*
14 62
100%
Total
*These were: Business Services, Manufacturing, Communications/Telecommunications, Electrical Utility Contractor, Engineering/Software, Legal, Media/Newspapers, non-profit, Non-Profit Human Services, Optics Mfg. & Other Mfg., Retail, and Telecommunications/Mobile Technology
Findings
Outsourcing of IT functions
An important issue in the IT domain concerns outsourcing of IT support. One question that addressed this area of concern asked respondents how many of their employees in the local region provide IT support to their business. About one in sixteen outsource their IT function completely, while one in every five uses a combination of outsourcing and internal employees. The vast majority, about 7 out of 10, have their own employees handle all their IT support and about 1 in 5 partially outsource. Less than 10% outsource their IT support completely.
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Table 3
Number of Employees
Outsource Status
Respondents
None
1 4 5 9 1 3
2% 6% 8%
Outsource Completely
Sub-Total
1 – 5
15%
Outsource partially
10 - 20
2% 5%
>20
Sub-Total
13 27
21% 44%
1 – 5
6 – 10
2 7 8
3%
No Outsource
10 – 20
11% 13% 71%
>20
Sub-Total
49 62
100%
Total
Business Climate
Almost half of the respondents noted that in 2014 the number of IT and computer-related professions would remain in their business and around a third noted an increase (see Figure 2). The expectation for 2015 as it relates to the same group of professionals remained essentially the same as in 2014. If we combine those who responded with Increase greatly and Increase we then get a very similar percent response as those who responded Remain the same (see Table 4).
Table 4 Climate Perception Increase greatly/Increase
2014 42% 48% 10% 100%
2015 51% 47%
Remain the same
Decrease
2%
100%
Total
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Figure 2
Employment of IT and Computer-related Professions
60%
50%
40%
30%
20%
10%
0%
Increase greatly
Increase
Remain the same
Decrease
2014 2015
Hiring
The number one challenge reported by respondents in hiring information technology related staff is the lack of access to qualified workers in the region. The following Table shows the distribution of other hiring challenges.
Table 5 Challenges
Respondents
No challenge in hiring/We have no challenge in hiring Unable to support in demand pay/Unable to pay market rate Competitive benefits/Being able to provide competitive benefits Upward mobility/Providing our IT staff with upward mobility to satisfy them Lack of qualified workers in the region/Lack of qualified workers in the area
11 14
18% 23%
2 7
3%
12%
24
39%
Other*
3
5%
61
100%
Total
*These include: PM and Arch demand exceeds supply, For specialized skill set – lack of qualified, reasonably priced workers, and Finding IT personnel who are interested in Manufacturing environment
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Respondents use a variety of resources to recruit information technology staff. The most popular, in combination with others, was online. The vast majority, 47%, use 3 to 4 resources with the second most common being use of only one resource (half of those using only one resource used online).
Table 6 Resources Used
Respondents
Online Resources: Career Builder, Monster, etc. Print Advertisements: Trade Journals, Newspapers, etc.
48
8
Staffing Agency/Headhunter
28 31 39
College Career Offices
Word of mouth
Other*
9
Respondents could select more than one
*These include: Company has recruiter, Craigslist, Internal search by placement experts, LinkedIn, Networking, Networking and referrals, Our own website and email list, Our website, LinkedIn, N/A – no openings in many years
IT Job Descriptions
Survey recipients were asked to respond to eleven IT related job descriptions from O*Net by indicating the number of current openings by degree type, whether it is difficult to hire in said job description, and what from a hiring perspective is being anticipated two years from now. The eleven job titles analyzed include the following:
1. Information Technology/Computer and Information Systems Managers 2. Network and Computer Systems Administrators 3. Computer Network Support Specialists 4. Computer Programmers/Software Developers, Applications 5. Computer Systems Analysts 6. Computer User Support Specialists 7. Business Analysts 8. Database Administrators 9. Information Security Analysts
10. Web Developers 11. Project Managers
Respondents indicated that the majority of current and anticipated job openings require a Bachelor’s degree. A detailed synthesis can be found on pages 15-16 in the Appendix.
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Table 7
Certificate
Associates
Bachelors
Masters
4 2
26 54
76
20
Number of current opening
Number planned to fill within the next 2 years 21 The anticipated growth noted aligns with projections from EMSI and corresponds to how half the respondents perceive the business climate. The two occupational categories with the greatest difficulty to hire are Computer Programmers/Software Developers, Application , and Information Technology/Computer and Information Systems Managers . 149
Table 8
Difficulty to Fill?
% - Difficult
Yes
No
Information Technology/Computer and Information Systems Managers 9
6
60% 41% 40%
7 6
10
Network and Computer Systems Administrators
9
Computer Network Support Specialists
12
5
71%
Computer Programmers/Software Developers, Applications
3 5 6 3 5 6 7
5 7 5 5 4 8 7
38% 42% 55% 38% 56% 43% 50%
Computer Systems Analysts
Computer User Support Specialists
Business Analysts
Database Administrators
Information Security Analysts
Web Developers
Project Managers
Demand for IT Certificates
Respondents were asked to identify which industry certification categories their firm requires or desires their employees to earn and maintain. The most highly desired and required certification category was for Microsoft ® based technologies. The second most desired vendor-based certification categories were based on Cisco and Oracle ® technologies and ® , the Project Management Professional (PMP ® ) skill set. The prevalence of a candidate holding a degree as reported by survey respondents suggests that earning an IT-related certification without the relevant degree may not be enough to garner employment.
Details for each industry certification referenced on the survey are in Table 9, page 11.
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Table 9
Require
Desire
NA
Amazon Web Services
1
4
16
Cisco ®
3
8
14
Cisco ® :CCNA
1
Citrix ®
0
6
17
CompTIA ®
0
5
16
Certified Ethical Hacker
0
4
16
IBM ®
2
2
18
Microsoft ®
6
12
8
Novell ® Oracle ®
0
1
20
Choices on the Survey
1
7
15
Project Management Professional (PMP ® )
4
6
12
Red Hat
0
3
18
C+
1
HP/HPE
1
Software deployment, desktop scripting Vmware
1
Check Point
1
Mobile Technology Knowledge
1
Salesforce Platform Developer I Certification Salesforce Platform Developer II Certification
1
1
Respondent write-ins
Salesforce Administrator Certification
1
Salesforce Platform App Builder Certification
1
Desktop management scripting
1
Demand for Job Skills by Experience Level
Respondents were asked to identify knowledge areas/job skills in relation to level of experience by indicating how many employees they plan to hire within the next 2 years. By summing across the
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experience levels and ranking from greatest to least, we have determined that the top five growth knowledge/skill areas include the following:
1. Help Desk 2. Programming 3. Computer Software Knowledge 4. IT Project Managers 5. Cybersecurity
Table 10
Entry level (1-2 yrs experience)
Intermediate level (3-5 yrs experience)
Advanced (5+ yrs experience)
3
15
12
IT Project Managers
Computer Hardware Knowledge Computer Software Knowledge Computer Installation and Setup
3
9
2
9
20
8
12
6
0
4
11
13
Cybersecurity
Database Administration
2
12
6
79
18
0
Help Desk Support
0
12
2
Microsoft Exchange
Network Administration
0
14
13
8
29
23
Programming
System Administration
2
12
11
0
7
8
VoIP
2
7
6
Process Analyst
desktop, network, security, all
0
1
0
2
0
1
Interface Analyst
0
0
1
Quality Assurance
5
10
0
Web developers
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TechHire
As part of the TechHire survey, respondents were asked if at this time they had any immediate training or education needs. Of the 39 who responded to this question, one in five noted training needs.
8 (21%) noted Yes
23 (59%) noted No, and
8 (21%) noted Not sure.
When asked if respondent organizations would be willing to provide internships to students enrolled in IT related programs, 18 (46%) indicated they would be willing.
18 (46%) noted Yes
7 (18%) noted No, and
14(36%) noted Not sure.
Training Needs
Of the 8 respondents who noted that at this time they have immediate training needs, 5 indicated the specific areas in which they desired training. Those areas included:
Citrix XenApp/XenDesktop; Citrix NetScaler; VMware products Current sales force needs technical sales training I am searching for bi-lingual service desk employees. Both Spanish and English are required for the work we perform. SQL dba, Oracle SOA, Trade Promotion Management/Demantra (Oracle) Windows 2012 R2 server administration; VMware vSphere 6 administration
The timeline for training was noted as: 4 (50%) noted In the next 1 – 3 months 2 (25%) noted In the next 3 – 6 months, and 2 (25%) noted In 6+ months
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As noted on Table 5 (page 8), the number one challenge reported by respondents in hiring information technology related staff is the lack of access to qualified workers in the region. Respondents were asked if they would be willing to hire an Associates level candidate even though a Bachelor’s level worker was desired and similarly, would they be willing to hire a Certificate level worker in lieu of an Associates level worker. In both cases, 44% indicated that they would be willing to consider such an appointment, but only for persistently difficult to fill IT positions. Table 11 below provides this tabulated data.
Table 11 For persistently difficult to fill IT – related, would you consider Hiring an Associates level candidate when the desired education level is a Bachelors? Hiring a Certificate level candidate when the desired education level is an Associates?
Yes 15 44% 15 44%
No
Not sure
6 18% 7 21%
13 38% 12 35%
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Appendix
Survey Results Tables
A synthesis of openings for each of the 11 IT fields by degree.
Difficulty to Fill?
Certificate Associates Bachelors Masters
Yes
No
Number of current opening
9
6
1
3
14
1
Information Technology/Computer and Information Systems Managers
Number planned to fill within the next 2 years
2
4
10
3
Number of current opening
7
10
1
3
6
1
Network and Computer Systems Administrators
Number planned to fill within the next 2 years
0
10
14
2
Number of current opening
6
9
1
3
3
1
Computer Network Support Specialists
Number planned to fill within the next 2 years
1
7
7
2
Number of current opening
12
5
1
3
21
1
Computer Programmers/Software Developers, Applications
Number planned to fill within the next 2 years
0
4
50
1
Number of current opening
3
5
0
1
6
3
Computer Systems Analysts
Number planned to fill within the next 2 years
0
1
7
1
Number of current opening
5
7
4
11
1
1
Computer User Support Specialists
Number planned to fill within the next 2 years
5
20
1
1
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Difficulty to Fill?
Certificate Associates Bachelors Masters
Yes
No
Number of current opening
6
5
0
0
5
5
Business Analysts
Number planned to fill within the next 2 years
0
0
9
3
Number of current opening
3
5
0
1
4
2
Database Administrators
Number planned to fill within the next 2 years
0
2
9
1
Number of current opening
5
4
0
1
2
2
Information Security Analysts
Number planned to fill within the next 2 years
0
3
5
2
Number of current opening
6
8
0
0
8
1
Web Developers
Number planned to fill within the next 2 years
0
1
25
1
Number of current opening
7
7
1
0
6
2
Project Managers
Number planned to fill within the next 2 years
1
2
12
4
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For each of the following two questions, please respond as it relates to Information Technology and computer-related professions:
In 2014, did your company's employment
Size Distribution
Increase greatly
Remain the same Decrease
Respondents
Increase
1-5
4 9 7 7
0% 0% 0% 0% 8%
25% 56% 14% 43% 23% 30% 42% 34%
75% 44% 43% 43% 54% 60% 33% 48%
0% 0%
6-15
16-25 26-50
43% 14% 15%
51-100
13 10 12 62
101-500
10% 25%
0% 0%
>500
Total
8%
10%
In 2015, do you expect your company's employment to
Size Distribution
Increase greatly
Remain the same Decrease
Respondents
Increase
1-5
4 9 7 7
0%
25% 56% 29% 29% 42% 40% 33% 38%
75% 33% 71% 57% 50% 40% 33% 48%
0% 0% 0% 0% 0%
6-15
11%
16-25 26-50
0%
14%
51-100
12 10 12 61
8%
101-500
10% 25% 11%
10%
>500
8% 3%
Total
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What is your number one challenge in hiring information technology related staff?
Lack of qualified workers in the region
Unable to support in demand pay
No challenge in hiring
Size Distribution
Competitive benefits
Upward mobility
Respondents
Other
1-5
4 9 7 7
25% 11% 29%
0%
0% 0% 0%
25% 22%
50% 33% 43% 57% 42% 20% 42% 39%
0% 0% 0% 0% 0%
6-15
33% 29% 29% 30% 25% 23% 8%
16-25 26-50
0% 0%
0%
14%
51-100 101-500
12 10 12 61
33% 20%
0%
17% 10%
10%
10% 17%
>500
8%
0% 3%
8%
Total
18%
11%
5%
Lack of qualified workers in the region
Unable to support in demand pay
No challenge in hiring
Competitive benefits
Upward mobility
Organization Breakout Arts, Entertainment, or Recreation
Respondents
Other
1
0%
0%
0%
0%
100%
0%
Business Services
8
38%
25%
13%
13%
0%
13%
Construction
1
100%
0%
0%
0%
0%
0%
Educational Services Fabricated Metal Products/Tooling & Machining
4
0%
75%
0%
0%
25%
0%
1
0%
0%
0%
0%
100%
0%
Food Manufacturing/Food Processing
3
0%
33%
0%
0%
67%
0%
Health Care
4
25%
25%
0%
0%
50%
0%
Information/Information Technology Optics/Imaging/Photonics Scientific & Technical Services Transportation/Warehousing
11
0%
0%
0%
9%
91%
0%
3
33%
0%
0%
33%
33%
0%
3
0%
33%
0%
0%
67%
0%
1
0%
0%
0%
0%
100%
0%
Other Manufacturing
7
57%
0%
14%
14%
0%
14%
Other
14
7%
43%
0%
21%
21%
7%
61
18%
23%
3%
11%
39%
5%
Total
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Survey Instrument – Monroe Community College Rochester Area Skill Needs Assessment - ICT -Final
Intro Earlier this year the White House launched the TechHire initiative and Rochester was one of 20 cities selected to develop new tools and training models which would connect Americans to well-paying technology jobs. As a part of this new initiative, the City of Rochester, Rochester Business Alliance, Digital Rochester, and the Finger Lakes Regional Economic Development Council have partnered with Monroe Community College to conduct a survey of local industry. The purpose of this survey is to assess the information technology needs of companies in the Genesee Valley and Finger Lakes region. Your input is extremely valuable to this initiative and will be used to: help shape efforts to develop programs that produce in-demand workers in support of industry needs, and student internship opportunities; better position the region to compete for State and Federal grant opportunities; provide you and your organization with a venue to request immediate support for urgent IT-related training and hiring needs; and assist in creating a more effective and proactive workforce development system for the Greater Rochester area. All respondents will receive a complimentary copy of the results. Please note: we will report on the data collected at a high level and individual company responses will not be shared. This survey is being distributed by multiple organizations. Should you receive the survey again, it is only necessary for you to respond one time. Thank you in advance for your time and assistance. Your feedback will help our community better prepare to meet its growing information technology workforce needs.
Q1 What is the total employment by your firm in the Genesee Valley and Finger Lakes region? 1-5 (1)
6-15 (2)a 16-25 (3) 26-50 (4) 51-100 (5) 101-500 (6) >500 (7)
Q2 How many of your employees in the local region provide IT support to your business? Check all that apply. None (1) Outsource completely (2) Outsource partially (3) 1 - 5 (4)
6 - 10 (5) 10 - 20 (6) >20 (7)
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Q3 For each of the following two questions, please respond as it relates to Information Technology and computer-related professions: Increase greatly (1) Increase (2) Remain the same (3) Decrease (4) Decrease greatly (5) In 2014, did your company's employment (1)
In 2015, do you expect your company's employment to (3)
Q4 What is your number one challenge in hiring information technology related staff? No challenge in hiring (1) Unable to support in demand pay (2) Competitive benefits (3) Upward mobility (4) Lack of qualified workers in the region (5) Other (6) ____________________ Q5 What resources do you use to recruit information technology staff? Check all that apply. Online Resources: Career Builder, Monster, etc. (1) Print Advertisements: Trade Journals, Newspapers, etc. (2) Staffing Agency/Headhunter (3) College Career Offices (4) Word of mouth (5) Other (6) ____________________
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Q6 Which of the following best describes the work of your organization? Accommodation or Food Services (1) Agriculture (2) Arts, Entertainment, or Recreation (3) Business Services (9) Chemical Manufacturing (10) Construction (11) Educational Services (12) Fabricated Metal Products/Tooling & Machining (13) Food Manufacturing/Food Processing (14)
Government (15) Health Care (16) Information/Information Technology (17) Machinery Manufacturing (18) Optics/Imaging/Photonics (19) Scientific & Technical Services (20) Social Assistance (21) Trade (22) Transportation/Warehousing (23) Other Manufacturing (24) Other (25) ____________________
Instr 1 For each of the positions defined below, please: Enter Y (Yes) or N (No) if the defined position is difficult to fill. Under each certificate/degree category indicate the number of employees needed to meet hiring needs -- entering a number automatically selects the category. Select all that apply for each position. Q7 Information Technology/Computer and Information Systems Managers: Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, computer programming, and manage information technology (IT) projects.
Difficult to fill? (Enter Y or N) (6)
Certificate (7)
Associates (2)
Bachelors (3)
Masters (4)
Number of current openings (1) Number planned to fill within the next 2 years (3)
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Q8 Network and Computer Systems Administrators: Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.
Difficult to fill? (Enter Y or N) (1)
Certificate (2)
Associates (3)
Bachelors (4)
Masters (5)
Number of current openings (1) Number planned to fill within the next 2 years (3)
Q9 Computer Network Support Specialists: Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.
Difficult to fill? (Enter Y or N) (1)
Certificate (2)
Associates (3)
Bachelors (4)
Masters (5)
Number of current openings (1) Number planned to fill within the next 2 years (3)
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Q10 Computer Programmers/Software Developers, Applications: Develop, create, and modify general computer applications software or specialized utility programs; test code, forms, and script that allow computer applications to run.
Difficult to fill? (Enter Y or N) (1)
Certificate (2)
Associates (3)
Bachelors (4)
Masters (5)
Number of current openings (1) Number planned to fill within the next 2 years (3)
Q11 Computer Systems Analysts: Analyze science, engineering, business, and other data processing problems to implement and improve computer systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software.
Difficult to fill? (Enter Y or N) (1)
Certificate (2)
Associates (3)
Bachelors (4)
Masters (5)
Number of current openings (1) Number planned to fill within the next 2 years (3)
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Q12 Computer User Support Specialists: Provide technical assistance to computer users and answer questions or resolve computer problems for clients in person, or via telephone or electronically.
Difficult to fill? (Enter Y or N) (1)
Certificate (2)
Associates (3)
Bachelors (4)
Masters (5)
Number of current openings (1) Number planned to fill within the next 2 years (3)
Q13 Business Analysts: Produce financial and market intelligence by querying data repositories and generating periodic reports. Devise methods for identifying data patterns and trends in available information sources.
Difficult to fill? (Enter Y or N) (1)
Certificate (2)
Associates (3)
Bachelors (4)
Masters (5)
Number of current openings (1) Number planned to fill within the next 2 years (3)
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Q14 Database Administrators: Administer, test, and implement computer databases, applying knowledge of database management systems. Coordinate changes to computer databases. May plan, coordinate, and implement security measures to safeguard computer databases.
Difficult to fill? (Enter Y or N) (1)
Certificate (2)
Associates (3)
Bachelors (4)
Masters (5)
Number of current openings (1) Number planned to fill within the next 2 years (3)
Q15 Information Security Analysts: Plan, implement, upgrade, or monitor security measures for the protection of computer networks and information. May ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. May respond to computer security breaches and viruses.
Difficult to fill? (Enter Y or N) (1)
Certificate (2)
Associates (3)
Bachelors (4)
Masters (5)
Number of current openings (1) Number planned to fill within the next 2 years (3)
Q16 Web Developers: Design, create, and modify Web sites. Analyze user needs to implement Web site content, graphics, performance, and capacity. May integrate Web sites with other computer
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applications. May convert written, graphic, audio, and video components to compatible Web formats by using software designed to facilitate the creation of Web and multimedia content.
Difficult to fill? (Enter Y or N) (1)
Certificate (2)
Associates (3)
Bachelors (4)
Masters (5)
Number of current openings (1) Number planned to fill within the next 2 years (3)
Q17 Project Managers: Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met.
Difficult to fill? (Enter Y or N) (1)
Certificate (2)
Associates (3)
Bachelors (4)
Masters (5)
Number of current openings (1) Number planned to fill within the next 2 years (3)
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Q18 Which industry certification categories does your firm require or desire employees to earn and maintain. If applicable, please fill in any specific certification(s).
Require (1)
Desire (2)
NA (3)
Amazon Web Services (1)
Cisco® ............................. (2)
Citrix® ............................. (3)
CompTIA® ............................. (4)
Certified Ethical Hacker (5)
IBM® ............................. (6)
Microsoft® ............................. (7)
Novell® ............................. (8)
Oracle® ............................. (9)
Project Management Professional (PMP®) (10)
Red Hat ............................. (11)
Other (type in the certification in the box) (18)
Other (type in the certification in the box) (19)
Other (type in the certification in the box) (20)
Other (type in the certification in the box) (21)
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Q19 Regarding the skill and knowledge areas listed below, please indicate how many employees, and at what level of experience you plan to hire within the next 2 years. Leave blank if not applicable.
Intermediate level (3-5 yrs experience) (9)
Entry level(1-2 yrs experience) (8)
Advanced(5+ yrs experience) (12)
IT Project Managers (1) Computer Hardware Knowledge (2) Computer Software Knowledge (3) Computer Installation and Setup (5) Cybersecurity (6) Database Administration (7)
Help Desk Support (8) Microsoft Exchange (9) Network Administration (10) Programming (11) System Administration (12) VoIP (13) Process Analyst (14) Other (type in the skill in the box titled) (15)
Q20 As part of the TechHire initiative: Yes (1)
No (2)
Not sure (3)
we are seeking to address workforce needs. At this time do you have any immediate training or education needs? (1) would you be willing to provide internships? (2)
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Q20F1 You noted that at this time you have immediate training needs. Please list the areas you need training.
Q20F2 What is your timeline for training? Immediate (1)
In the next 1 - 3 months (2) In the next 3 - 6 months (3) In 6+ months (4)
Q21 For your persistently difficult to fill IT-related positions, would you consider Yes (1) No (2)
Not sure (3)
hiring an Associates level candidate when the desired education level is a Bachelors? (1) hiring a Certificate level candidate when the desired education level is an Associates? (2)
Q22 If you would like to receive updates as the TechHire initiative evolves, a complimentary copy of the results, and other information to meet your training needs, please provide your contact information below. Name (1)
Title (2) Firm (3) Phone (4) Email (5) Q23 Any additional comments?
END Thank you for taking the time to complete this survey, please select Next to submit the survey.
Survey Instrument – Level 7
Revised Skill Needs Assessment - ICT - Level 7
Intro What are your challenges in hiring technology professionals? Your opinion matters - we want to hear from you. Please take a moment to complete our survey and help your community (and the nation) better prepare to meet its growing information technology workforce needs! Take this survey, share it with your network, and we'll send you the results. We will report on the data collected at a high level and individual company responses will not be shared. The survey should take
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approximately 10 minutes to complete. Thank you in advance for your time and assistance. Rochester TechHire
Q1 How many employees do you have at your company within the Genesee Valley/Finger Lakes region? 1-5 (1) 6-15 (2)
16-25 (3) 26-50 (4) 51-100 (5) 101-500 (6) >500 (7)
Q2 How many of them provide IT (Information Technology) support to your business? Check all that apply. None (1) Outsource completely (2) Outsource partially (3) 1 - 5 (4)
6 - 10 (5) 10 - 20 (6) >20 (7)
Q3 For each of the following two questions, please respond as it relates to IT and computer-related professions. Increase greatly (1) Increase (2) Remain the same (3) Decrease (4) Decrease greatly (5) In 2014, did your company's employment (1)
In 2015, do you expect your company's employment to (2)
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Q4 What is your number one challenge in hiring IT related staff? We have no challenge in hiring (7) Unable to pay market rate (8) Being able to provide competitive benefits (9) Providing our IT staff with upward mobility to satisfy them (10) Lack of qualified workers in the area (11) Other (12) ____________________ Q5 What resources do you use to recruit IT staff? Check all that apply. Online Resources (Career Builder, Monster, etc.) (1) Print Advertisements (trade journals, newspapers, etc.) (2) Staffing Agency/Headhunter (3) College Career Offices (4) Word of mouth (5) Other (6) ____________________ Q6 Which of the following best describes the work of your organization? Accommodation or Food Services (1) Agriculture (2) Arts, Entertainment, or Recreation (3) Business Services (9) Chemical Manufacturing (10) Construction (11) Educational Services (12) Fabricated Metal Products/Tooling & Machining (13) Food Manufacturing/Food Processing (14)
Government (15) Health Care (16) Information/Information Technology (17) Machinery Manufacturing (18) Optics/Imaging/Photonics (19) Scientific & Technical Services (20) Social Assistance (21) Trade (22) Transportation/Warehousing (23) Other Manufacturing (24) Other (25) ____________________
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