SOLOCAL_Registration Document_2017

CORPORATE SOCIAL RESPONSIBILITY 3.1 SoLocal Group, a company responding to the digital transformation

SOCIETAL To promote responsible local economic development Make an active contribution to local economies Help small businesses increase their online presence

91% of the French used the Pages Jaunes service in 2016 (1) Close to 470,000 customers 18 regional digital technology support associations 800 microenterprises, small and medium-sized businesses enrolled in the e-learning digital platform 2.4 days average turnaround for processing requests to delete personal data in 2017 Almost 9 out of 10 Internet users trust the PagesJaunes brand (2)

Ensure responsible communication that respects personal data

1

Win the trust of our customers

Source: The TNS Sofres Audience Survey from January to December 2016. (1) Source: Harris Interactive – Tracking the PJ brand, December 2016. (2)

2

COMMUNICATING WITH STAKEHOLDERS 3.1.2

3

DAY-TO-DAY DIALOGUE

3.1.2.1

Government and institutions Initiatives to engage with members of parliament, ministerial cabinets and trade associations; memoranda and participation in roundtable conferences. Suppliers A “Sustainable Procurement” charter is included in some l contracts. Selection criteria are included in some requests for proposals l and contracts. The professional associations of the sector Membership in the Sustainable Development Directors College. l Membership in the Observatoire sur la responsabilité sociétale l des entreprises (ORSE). Membership in the Green IT club. l

To give SoLocal Group businesses a stable foundation in the communities we serve and best adapt our efforts, we make a point to listen to and communicate with our stakeholders. We have been tailoring our communication means and messages to communicate more effectively with all of our stakeholders. Employees The internal CSR network of a little more than l 50 correspondents participates in the information and implementation of the actions throughout the year. All employees are regularly kept aware of CSR commitments l and informed of CSR actions: through internal media: newsletters regularly sent to all l employees provide news on CSR-related topics; events were organized in the different entities: entertainment l and activities during disability week and then sustainable development week (WWF conference); pages dedicated to CSR are available on our corporate website l and intranet site. Consumers They receive information on the Group’s commitments and l actions through: presentation by the Group’s experts during conferences l (Green IT, WWF); a series of measures taken by the Group in the media, the l institutional site and social networks: participation in the 5th edition of Nuit de la RSE (Night of CSR), which awarded SoLocal Group a bronze trophy in the Corporate category for its process of dialogue with its stakeholders; the partnership with e-RSE.net, media specialising in l sustainable development: six publications in 2017.

4

5

6

7

The business customers (advertizers) and the users

8

Advertizers: the Customer Experience department within the l PagesJaunes subsidiary measures customer satisfaction following key interactions between our teams and customers; unsatisfied customers are systematically contacted again. Users: ongoing and periodic online surveys to measure the l satisfaction of PagesJaunes and Mappy website users.

Schools Partnership with target schools. l Building the employer brand on social networks. l

Financial sector Exchanges with rating agencies. l Exchanges with the individual shareholders: in 2017, the Group l intensified the dialogue launched in 2016.

49

2017 Registration Document SOLOCAL